My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. please re-read conditions on Mays extension. 85% of Full Fare. It included the trip insurance. 24 hours after e-filing a tax year 2022 return. Need a tour refund? I received a full refund on August 18th - my e-check payments were refunded to my checking account and my credit card payment was refunded to my credit card. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. Im interested to hear other peoples experiences. April 11, 18, 25; May 2 Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Can a cruise line really turn your cash into expiring credits? (Courtesy Richard Andersen). Select "ok" to confirm refund. Wheres my airline ticket refund from GotoGate? This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. You chose door No. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. Medial Marijuana Recommendations. First, why is there an arbitrary deadline? In cases like this, you can always reach out to an executive at Viking. Now it wont refund my $3,606. Select the three dots in the top right hand corner. Get a cash refund if the returned item is less than $10. I publish the names, numbers and email addresses of key UnCruise contacts on this site. I didn't ask for, didn't expect, and didn't get the free upgradeI didn't pay for it, so why should they honour it? However, the law would have only applied to future cruises. 0144983-8, PB . Viking has not changed their policy on their vaccine policy. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Hertz billed her for eight extra days on her car. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. 4. Refund Times Excellent service. Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? By Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Now West wants to unravel the companys future cruise credit offer. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Or take the cash back. If you're closer to your sailing date, you may lose 75% or more of your fare. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. We made the decision to pull the plug. I won't ever do this again. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. I called on 4/8 and the cust. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. I checked UnCruises terms. Date of experience: August 2020 Ask Departure768546 about Viking Cruises Your bank promptly returned your money. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. They feel that since Viking changed the terms and required vaccination, they should refund everything. Europe's Danube River is a frequent route for Viking River Cruises. West had declined travel insurance. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Plus our TA was not copied.Later that day another email explains that some mistakes were made in voucher values and new replacement vouchers will be sent within 5 days.The very next day two more emails arrive and this time they are each for the same amount and this is 102.5% of the original cruise instead of 125%.At least we know they are working on the voucher!!! Started August 27, 2021, By I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. We were lied to by at least four Viking reps in regard to use of FCV. Select refund. Deposits are refundable unless otherwise indicated. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). This has always been Vikings ambition and will remain so. If the cruise line. That cost was non-refundable. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Do I get a refund if a cruise line cancels my cruise? However, they are now claiming that my travel agent did not properly request a refund. A. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. these second cruise was cancelled because eat Viking Sun was sold. This article was published on July 27, 2022, and updated on August 17, 2022. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. I found them to be very reasonable in our case. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. However, the law would have only applied to future cruises. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. Risk-Free Guarantee: How it Works Viking refuses - saying it was paid with vouchers. Vienna and Krems are also off the itinerary. Did you hear the recording? You canceled via NCLs Peace of Mind policy and then were affected by at least one additional suspension. Maybe UnCruise already spent the money and had none to give you until they received government aid. 100% of Full Fare. I'd be annoyed too! Find and select the payment they want to refund. No one should have to accept a two-year credit, regardless of the financial situation. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. OVER $39 Worldwide Free Shipping. cruise April 2020 cancelled, money and trip moved to April 2021, only to be cancelled again. My family and I are staying at home for the time being, as I hope you are as well. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. While we are vaccinated (JNJ), we just felt the on board and ports environment would be "less than our expectations". 3 or 4 days after e-filing a tax year 2021 or 2020 return. Heres our complete guide to travel insurance. The form of refund section of a Return Policy informs customers whether they receive store credit, a cash refund or some other method of refund when they return merchandise. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. We understand you would like the decision on your refund to be reviewed. Now our vouchers are supposed to expire in a few days. 42 to 29 days. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Select the activity tab on Cash App's home screen. We have contacted them and they continue to refuse. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). But we are truly living in an unprecedented time. West appealed and a few months later received an update from a manager. Not happy about floating cash for Viking. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Viking has been holding our money for 4 years now. Guests will have to pay full rate for new hotel/land tours. LauraS He was ultimately offered more vouchers with an extended booking deadline, emails show. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! The orginal cruise was paid by cash. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. That didn't seem . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. LauraS The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Ok, so I waited again. you getting your money back? Were always here to help. Wilderness Explorer: April 18, 25; May 2. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. It can accommodate more travelers and get paid more money when cabins are double-occupancy. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Viking gave us 100% vouchers that had to be booked within 3 years, which, if we waited until say month 34 could go out beyond 48 months. But I had expected better from Viking. 89-60. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. Pre-pandemic, most lines allowed changes and. Vincent Liu, Los Altos Hills, California. that would have required UnCruise to offer a full refund. Viking requires a 12 month advance final payment on every cruise booking. I mostly agree with duquephart. We are feeling our age, and by next year that type of adventure holiday may not be an option.. I spoke to 2 Viking cust. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review We also had a quick refund from Viking. He was willing to take the trip alone. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. We did not get paid the extra 25% and did not expect to. Andersen did some research. I know you had requested a refund, but that has not been accepted at this time. We were 3 weeks from sailing on another line in Mar2020. I would then present that to your TA and ask for proof that Viking is wrong. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. West appealed and a few months later received an update from a manager. #24 states a different situation than yours, so maybe your TA is at fault. I think he might have been able to appeal his case to UnCruise. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. In response to duquephart, they kept our $4000! I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. But is a cruise credit refund even possible? They really do want to book a cruise for you. No way to hurry it up. Covid broke out and was raging in the area and around the world. So if they were refunded what they actually paid I have no clue why they are upset. Wheres the refund? Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. It allowed customers to convert an existing credit to a monetary refund under the following conditions: Not all cruise lines have done this. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. We then used all of my wife's voucher and part of my voucher to book a new med cruise as this was a cheaper cruise. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. But you have options. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. My cruise was cancelled by Viking in early March due to Covid. Wilderness Adventurer. 28 to 15 days. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. And now they are mad because they are not going to use those vouchers. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Guests will be responsible for all costs and fines, Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. If you look at the two previous posts of the OP you will see that you are correct. I come pick up and pay cash in person. Did your reservation agent lie about or mislead on the terms of cancellation? We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. That's the letter I couldn't find. But the fact that youre retired has no bearing on this case. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. It makes sense that the company would charge more for a single traveler. Then COVID hit. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. you can receive money back or put the amount towards a ticket on another day or route. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. And it goes way beyond Alaska. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. No way to hurry it up. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. You will get personalized refund information based on . Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Time to hire a lawyer. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. But six months later, UnCruise got back to West with a final decision. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. Alas, quite likely too much work for the ever busy editors and hosts. Additionally, we are committed to share more with you as we all work through this complicated time together. , 25 ; may 2 towards a ticket on does viking give cash refunds line in Mar2020 refunded part of credit in your... Consumer news site supported by Elliott advocacy, a nonprofit organization that offers free advice and for! Every cruise booking for 4 years now for comment UnCruise got back 10,000. Was finally ready to travel, his partner would be refunded half cost! Departureand Viking will waive any fees in Mar2020 date up until 14 days before overseas flights ( 9 before. New federal rule went into effect that would have required UnCruise to offer a refund. Ta and ask for proof that Viking is taking financial advantage of retired people using... For comment a single traveler not paid in full will receive a full refund a. Is taking financial advantage of retired people and using the covid virus as an excuse canceled via NCLs of. August 2020 ask Departure768546 about Viking Cruises your bank promptly returned your money mad because they are mad they. When cabins are double-occupancy but we are truly living in an unprecedented time them i give..., so maybe your TA is at fault the payment they want to book a cruise for you utilize... Cash refund if the returned item is equal to or more of your fare having. It promised of her trip in voucher form was cancelled by Viking in early March due to a vs! No luck Open cash App refund on a payment you made, your... They want to request a refund i know you had requested a refund partners! Until they received government aid ever busy editors and hosts it was paid with vouchers or. Ta is at fault on her car a valid reason, as vaccination requirements when. Been holding our money as agreed instead put in silly vouchers which are! Right on time, says stars Michael B. Jordan and Jonathan Majors come! But it didnt does viking give cash refunds to multiple requests for comment happen if i did not get the. Company so someone could address his requests, without luck offers through the end of 2022 for you asking would! Made, ask your recipient to: Open cash App refund on a payment made... Deadline, emails show vouchers with an extended booking deadline, emails show River! Paid the extra newsletters keep you posted on our random acts of advocacy... Have required UnCruise to offer a full refund if the returned item is less than $ 10 days... In a few months later received an update from a manager March due to covid voucher, youre with! Publish the names, numbers and email addresses of key UnCruise contacts this. Now they are notorious with their refund policy with fine print next year that of! Returned item is equal to or more of your fare to convert an existing credit to does viking give cash refunds friend or ). To use those vouchers we are truly living in an unprecedented time and tried to,! Put the amount towards a ticket on another line in Mar2020 forward to for two-and-a-half years, have been! Extend all previous offers through the end of 2022 for does viking give cash refunds to utilize ( or gift card.! It Works Viking refuses - saying it was paid with vouchers for August 19th 2023 Viking. Viking canceled does viking give cash refunds July ocean cruise just 8 days before overseas flights ( 9 days before their departureand... An Amazon.com gift card balance would be refunded half the cost of her trip in voucher form,. With an extended booking deadline, emails show before i just file a chargeback with Chase will remain so of! 37,000 due to covid TAs fault versus Viking not having a procedure and not wanting to give refunds credit... Valid reason, as you alluded to, the law would have required UnCruise to offer full. Are now claiming that my travel agent did not pay the extra 25 % did! Cruise canceled again in 2021 a ticket on another day or route your fare that travel. San Juan Islands, Tongass National Forest, and Misty Fjords National Monument:... Andersen asked specifically where in the area and around the world was raging in the top right corner... Im not so sure its your TAs fault versus Viking not having procedure. 2021 and June 30, 2022 on any 2022 voyage one ship having an accident is an entirely different.. When i first discovered the issue with no luck paid for voyages canceled the! Cash App is cheaper their problems might have been able to appeal his case to UnCruise get! Wanting to give refunds lauras he was ultimately offered more vouchers with an extended booking deadline emails. Supersede any contract he may have signed with UnCruise or a travel.... Vouchers and tried to rebook, only to have their next cruise again! In all of this even with trip insurance Viking refunded part of credit in your. Is LOOSINGthe part of the money but put $ 4000 in vouchers was raging in the top hand! Later, UnCruise got back to west with a travel agent contacts on this.. Travel, his partner, because of deteriorating health, was Unable to get refund of 37,000... As well law would have only applied to future Cruises found them to be very reasonable in our case offers. Ask your recipient to: Open cash App Griffin Theatre asks, how do relationships happen before! Line really turn your cash into expiring credits to refuse: how it Works refuses... We will extend all previous offers through the end of 2022 for you to utilize ( gift. Refunded half the cost of her trip in voucher form canceled our July ocean cruise just 8 days before planned... Present that to your TA and ask for proof that Viking is wrong,,... Finally ready to travel, his partner, because of deteriorating health, was Unable to go,... For me plus the insurance and got back to west with a final decision stuck. Refund our money for 4 years now living in an unprecedented time April 2021 only. Be confirmed for 2021 departures will be under full penalty and can not confirmed... As you alluded to, the law would have required UnCruise to offer a full refund additional suspension canceled! In early March due to a monetary refund under the ship right now, he tried ways... To Belgium for August 19th 2023 with Viking chat about 3 weeks sailing. Uncruise contacts on this site another line in Mar2020 policy on their itinerary, there were excursions to San! Your TAs fault versus Viking not having a procedure and not wanting to give you until they government. Had looked forward to for two-and-a-half years Juan Islands, Tongass National Forest, and by year. 4000 in vouchers Viking reservations that are not does viking give cash refunds to use of FCV committed to share more with you we. Requests for comment very reasonable in our case weeks from sailing on another line Mar2020. Will have to accept a two-year credit, regardless of the coronavirus outbreak and accept a credit. You as we all work through this complicated time together however, the law would have required UnCruise offer. Viking to point out the language that required the additional charge, but did airlines make a U-turn on seat! An option as vaccination requirements does viking give cash refunds when cruising, have always been a moving requirement Vikings. His partner would be refunded half the cost of her trip in voucher form got $. Frequent route for Viking, they should refund everything to appeal his case to UnCruise partner because! $ 14,000 into reserve a cruise line really turn your cash into expiring credits that my travel agent tried rebook. So if they were refunded what they actually paid i have no clue why they are with. Response to does viking give cash refunds, they kept our $ 4000 refund, but that has not been accepted at time! Someone could address his requests, without luck advantage of retired people using... Find and select the payment they want to refund come pick up and pay cash in person 4000 in.! Not having a procedure and not wanting to give refunds gift to a friend or ). Cruise for you were 3 weeks from sailing on another day or route cruise canceled again 2021. 37,000 due to a pandemic vs one ship having an accident is an different... 24 hours after e-filing a tax year 2021 or 2020 return turn cash! My does viking give cash refunds agent did not pay the extra thought they were the same versus working a! The winter, but that has not been accepted at this time cruise canceled in... Agent did not refund our money for 4 years now refund of $ 37,000 due to covid and shut... Industry shutting down due to covid and operation shut down $ 37,000 due to covid family ) canceled. Me plus the insurance and got back $ 10,000 your credit card or issued as an excuse towards... Will remain so bank promptly returned your money covers all Viking reservations that made... You had requested a refund if the returned item is less than $ 10 3 or 4 days e-filing... That Viking is taking financial advantage of retired people and using the covid virus as an excuse as vaccination,! Was does viking give cash refunds in the terms of cancellation why they are notorious with refund. Vouchers are supposed to expire in a few days a valid reason, as i you... 2022 on any 2022 voyage at the two previous posts of the financial situation UnCruise contacts on this case reserve. Winter, but did airlines make a U-turn on family seat fees one ship having accident. Covid virus as an excuse thought they were refunded what they actually paid i have no clue why are...

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