Please make sure that you provide details of your old address, your full name and date of birth. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. You must have officially enrolled in order to be eligible. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. Bus Service Operator Grant Survey 2021-22. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Pensioners face bus rule change. It must be dated within the last 12 months. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. << Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Lost or stolen Merseyrail Only Railpass Online. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. You can find out more information online about our ENCT Disabled concessionary travel pass. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. We would like to send you . Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Travel concessions for people with a disability. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. My pass is damaged On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. We will not charge you for a replacement pass if you have changed your name. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Any payments made using a mobile device (e.g. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. February 26, 2023 . This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. I want to report a damaged bus stop / shelter. Merseytravel Centre when you bring your application. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. passport size. We endeavour to contact those members directly if we are not able to accommodate your request. Found pass. I would like to make a complaint. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. directly to Merseytravel. Find out where your nearest Travel Centre is. Contact Transport for London lost Across Merseyside and Halton. Receive 8 points or more under the 'Moving around' or 'Communicating . } !1AQa"q2#BR$3br You can renew your bus pass up to 8 weeks before it expires. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. We are sorry for any inconvenience caused. Each coupon is valid until January 31, 2023. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Further information on the disabled persons bus pass. 00:00, 1 APR 2010. We can issue up to two replacement passes a year. We are sorry for any inconvenience caused. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. We will charge you to replace a lost or stolen pass. Please allow 10 working days for us to process your replacement buss pass application. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. We offer free travel to all Merseyside residents who are aged 60 and over. Find out more and how to apply on the Merseytravel website. If you no longer use the transport you will need to tell us or you will still be charged. Mersey Ferries also offer a range of cruises. T-FLOW account online at merseytunnels.co.uk. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. /OPM 1 The refund button will be made available to you again once the funds have successfully cleared. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. You can find out more information about the DVLA standards onlinehere. /Type/XObject showing your full face without a hat. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. can i use my greater manchester bus pass in blackpool You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. Where can I send my feedback about my local authoritys services? You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. We aim to have normal service resumed as swiftly as possible. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. My pass does not scan on buses within Merseyside. No, you will need to buy a ticket for your journey. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. No trains are running from the station. merseytravel birkenhead bus station phone numberNitro Acoustic. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Bus Service Operator Grant Survey 2021-22. For more details please go to click here to find out which local council issues your pass. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. You can find out more information online about our Local 60+ concessionary travel pass. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If you receive the following benefits, you will not be charged the fee and you can apply online. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. The changes, announced by the . We cannot give refunds once we've processed your payment, even if you find your lost pass. 8am to 6pm - Saturday, Sunday and Bank Holidays. If your photo is unsuitable the application will be refused and you will have to reapply. We will charge you to replace a lost or stolen pass. If the chip in your pass is not working,we will not charge you to replace your pass. S.S.S. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. Applications for school travel support take 30 working days to process. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details.

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