No mauling by casual browsers. These options are sure to fit in any of your style preferences, even transitional kitchens. Just another broke process in their CSI approach. Silestone Countertop Installation Pricing. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Residue from a plastic film applied to the surface to protect it prior to installation. I honestly would NEVER recommend Silestone for anyone. I have to decide between Suede and Polished. Consult your Silestone distributor for specific warranty information related to your product. So its now October 08. I had a good experience with Silestone when I lived in TX. Silestone is Sleastonedon't buy from them or use their product. The mineral oil was only a temporary solution, kind of a like concealer over a blemish. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. The available color tones range from light grey to white, cream to beige, dark grey and black, yellow and orange, pink and red, green, blue, and brown. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. How can I clean my Silestone? When . Silestone of Atlanta. Suede. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. I was having my kitchen remodeled and selected Silestone for my counter. Heres a good article from a designer who used Suede Lagoon and loved it. Silestone countertops start with raw granite. First, apply a filler compound. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. Expect quotes in the $100-$175 per square foot range. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. He was already on credit hold since he owed us over 100k. Because I dont want it to get this worse. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. . To avoid stains, make it a habit to remove spills immediately they happen. I hope I hear from Mr. Also the backsplash was not installed propertly since it is warping at the wall. Silestone is more difficult to repair. Soapstone is just so soft and anything will scratch or engrave it. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. Not every homeowner has the time or even the opportunity to do this. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Health concerns emerge. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. I wanted to comment on the complaints here. As a result, Silestone comes in many colors, patterns, and arrangements. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. Because Silestone is 94% quartz, it's more scratch-resistant than Corian. I have polished Silestone Quartz counters and love itSo easy to clean. Hello. Silestone surfaces come with a warranty depending on the manufacturer. I am not looking at textural finish or little pockets of texture. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Wipe clean with a cloth and non-abrasive cleaning agent often. Clearly the product is failing. It has grown since. Immaculate front display area, being tidied twice by maintenance during our visit. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. Thankfully, you can prevent this from happening. While the surfaces are tough, they aren't heatproof. Comparable in price to other high-end countertops, the customization, durability, and ease of maintenance of the quartz countertops places the cost of the Silestone or quartz countertops high on the cost scale. . Aesthetically, both granite and quartz are nice to look out. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Input your search keywords and press Enter. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. Time and time again, homeowners go through the same disappointment. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. Tim, I have looked at Dekton. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. Was it a company in AL, TN? And really unknowledgeable field reps. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. We ordered the countertops from the Home Depot on April 13, 2013. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. The countertop has a ten year warranty . Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. No need to wipe or scrub hard. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. There are many manufacturers of Silestone. Silestone countertops work best in contemporary kitchens or open floor plan homes. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. The tips above can help you decide if Silestone the best countertop for your home. Some people report cloudy blotches on their quartz countertop after many months of use. Polished It's the original Silestone polished quartz surface. Silestone uses resin to bind the pieces of quartz together. And if there is a problem, Home Depot will fix it. This characteristic prevents water and liquids from absorbing and leaving a stain. Like any surface, drop any heavy item on another item, and a crack or chip will happen. The Silestone certified installer did an outstanding job. I had to buy 4 slabs because of my counter space. Some people like the natural look and feel of granite and marble. Cannot recommend Silestone! Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. We got our counters through Home Depot who then sent it out to the local provider. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. We originally picked the matte or suede finish from the samples. Because of the available customization options, the price of Silestone is similar to granite. Its likely that youll be able to find a great fit for your kitchen. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. This is confusing? Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. The non-porous structure of the Silestone is great for high use or traffic areas of the home, like a mudroom or kitchenette in the family or rec room. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. caabamama How has the suede performed for you? Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. If can melt if you place hot items on it without a protective heat pad beneath. This co. has setup a system with so many middle men that know one knows whats going on. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. No space is too small or too big. Silestone, however, releases little or no radon. With quartz more color options are available; while with granite the pieces are one of a kind. Answer is chips and cracks are not covered by our 25 YEAR warranty. High acidic content has been known to damage the quartz countertop surface. It was gorgeous & felt. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Suede is the new sensation for your senses. Still, that matte piece really made my choice easier. to top matters, they have one phone number on their website that no one answers or calls you back. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Guess thats changed with the bad economic times. Silestone's reputation is at stake. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Powder room - no backsplash blue walls UPDATE #2. In an ideal world, your countertop would be one solid piece with no seams. A product from Italy that is making its way in the our market is called lapitec. The basic edge is square with a slightly eased top edge. Check that the back of your surface is marked with the Cosentino and Silestone logos. Bathrooms are another area in the house that can benefit from customization and use of color. Is this your company? Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. This site uses Akismet to reduce spam. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. If you didn't manufacture my Silestone, who did? Prefab. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! So kindly do something about it. Then I get not one but TWO denials for responsibility. It is solf, velvety and perfect for your countertop. Daily use and wear will not scratch Silestone. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. So it was very expensive for me. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. Mr. Smith utilized several facilities to obtain materials. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. Required fields are marked *. (301-251-8800; architecturestones.com) said that if anyone were to. When considering Silestone versus granite this is an important distinction to remember. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. The Business card I was given by Mr. Smith said Silestone and even shows "an authorized dealer". I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. It's bound to find designers taste and will get attention soon enough. I decide to extend the bar. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. The counter was installed in May, 2021. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. How Can You Save On Energy Bills In 2023? But you do need to wipe often, especially with spills and stains. While few things stain Silestone, care must be taken when cleaning as permanent damage is possible if the wrong product is used. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. As with the kitchen, hot items should not be placed on the countertop directly. Remember Silestone warrants the material, not the install. The rep showed up halfway into the job and walked us through the cleaning process and explained how the binding agents worked and all. 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