Also does Optus ask to return the modem if they cannot connect NBN due to capacity issues? Good to know; thanks for taking the time to answer. 100mbps is premium speed. Whatever you do dont get caught with one of these. Their intent is to mitigate the impact of an outage to the customer. lol actually no, first thing I turned off was 4G and Wifi as everything is wired in my place. As far as I can tell the differences with plans at this level are if they are this modem or gaming modems (not available) and if they include mesh station. Thanks! Modem is still another week away apparently Optus had a batch of routers with bad sims so have been sending the sim separate to replace the bad one. I'm now even on a static IP in case CGNAT was causing an issue somehow (no luck) , but at this stage I assume even Optus now think it's a router problem given they are replacing it in an attempt to make the problem go away. Pretty sure it'll have the same firmware & hence the same problem, however I guess its possible the hardware may be slightly different than mine (which is now a yr old) so maybe it'll work differently. Received this modem a few days ago. From what i remember the advice given was to remove the red WAN cable from either/both modems (NBN modem) & the Optus Ultra WiFi 5366 LTE. Waited about 10 mins, nothing happened, no 4G kicking in. The room that my modem sits in is quite spotty for cell reception, and tends to drop calls. Just out of curiosity here, saw the Modem flash, so automatically I presume that new firmware has been updated to SG4Y1L003053. Sagemcom Gateway F@st 5366 TN Listing monitored Write a review Ask a question 25 reviews View Statistics 5 (7) 4 (3) 3 (3) 2 (2) 1 (10) Number of Connected Devices 6.706 devices Build Quality 3.2 (20) Value for Money 3.0 (20) Ease of Setup 3.5 (20) Reliability 3.0 (20) Wi-Fi Range 3.5 (20) LTE APN is ltebroadband2 . Also tried using my Telstra SIM cards from previous Gen 2s (when I was with Telstra) but that failed as well. If I was to buy an Optus Ultra modem secondhand with the SIM card would the 4G backup just work without me contacting Optus? As I understand, voice back up works with Telstra. Citrix still works. So I assume I have to upgrade to this modem. CaptSzat 2 yr. ago. Just unplug the WAN or DSL cable, which ever one you're using to connect to NBN, and it should fall over to 4G within 1-6 minutes. I just today ordered the modem for a connection to Optus (fttn). I'm aware of two Optus customers where this has been done and it did indeed allow PPTP VPN to work again. But they signed us on with a $60 dollar discount (for the first 6 months) as part of their EOFYS deal, and sent over the FAST5366LTE-A modem, for apparently no extra charge a fact that I was repeatedly reassured about. Why would it change when it could just keep working how it is? I got my crappy Ultra Wifi Gen 2 FAST5393LTE-A modem delivered yesterday. Can't be done. Only way is with a factory reset as far as I know. Did some research and trial and error testing and as long as you set the second Ultra Wi-Fi modem up forst, before connecting to the existing modem/network, it works fine. Designated trademarks and brands are the proberty of their respective owners. Asked Optus to provide a NUC (network unlock code)ETA is 10 days. Is it possible to clear the log? If that doesn't work then the firmware is most likely in the middle of a staggered roll-out. Was that the WAN cable between the NBN device and the modem? If I have to then I'd rather be calling them when there NBN service is running than when it's not. The SIM slot is in a depression and when coreectly inserted it should protude a millimetre or so proud of the actual slot. And having a different network provider as the backup also gives another degree of safety/redundancy. I have searched and can see it has been asked with other modem models! Then open a web browser and enter the router IP address in the address field. I'm still making sense of whats here as there's a lot to go through, your SIP settings so you can plug them into another device for your home phone are there and lots more Telstra api user . I mean the time it takes to kick in after my wired service has an outage. Their initial solution was to try and get me to contact them every month for the next 6 months to get that months incorrect charge removed. and configure the device. The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. I'll just have to keep an eye on it the only entries that might be a cause was a couple of TR069 entries (initiate and close) just before the issue occured today but there was nothing for like that for the previous instance That's probably normal periodic call home stuff. The house is one that requires a mesh network. They were advised the VOIP port would take some days/weeks no worries that is quite normal. The fact that we have to use our phones as hot spots, therefore can't properly use ethernet only devices like the NAS etc. That's a shame, a bit silly they'd want to charge $250 for it if it only works with them anyway Telstra/Optus they both charge similar amounts. So I have swapped the switches over and changed the ports around to alter the arrangement. . OPTUS SAGEMCOM GATEWAY FAST 3864AC NBN Router Black - $15.00. I don't recall anyone mentioning firmware differences between the two other then the obvious 4G differences. Once you get the modem, It's up to you to upgrade the firmware through their service. How else can Optus make profit by giving away their modems for FREE ; ). If I want any SIM to work, you need to re-register it again with Optus. item 6 Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi. Instructions-Manual. Have tried using a number of usb sticks with a Type C Male to USB 3.0 A Female Converter USB-C Data OTG Adapter with no success. Sometimes you want to allow network access to a specific application in order to play a game, connect a device, or use an app. Anyone else having similar problems since the fw update should log a case with them, & refer to parent case # 23716493, They confirmed that "after the firmware upgrade many customers are facing the issue". 586 g. LAN ports. Has anyone used the sim on the modem provided on a portable Optus wifi modem like one below? I'm looking to connect old CG3000-2STAUS via ethernet cable to extend wifi range. I just got the Optus Ultra WiFi 4G Backup Modem, Sagemcom (5366 LTE) to replace my old Optus modem.The setup was all good. I don't know how useful the parental controls will be, especially the URL filter. Just connect the Optus device until all is OK and, then, use your own. Is it possible to clear the log? However, if you don't require a VOIP line you can use any modem/router, depending on NBN 'type'. Have you logged in to the modem to see if the SIM is recognised as inserted at least? Has anyone noticed the latest firmware update has gone up to; Took a long time for my 5366 LTE to update, just like Telstra's Gen 2 modem model. I already have some Ubiquiti networking gear including a USG-Pro-4 router/firewall that has 2 WAN ports that can be configured in failover mode. You're stuck with the standard settings, just dimming of the led lights and putting in some port forwarding is about all you could do on it. i.e. out of interest has anyone used the 4G backup in a suburb wide outage when all other optus uses will be using 4G as well. The red light is flashing and i have the right hand orange light as a phone in brackets. I don't have a lot of networking skills so from what i read the best way is for me to what Pikey18 suggested. Does anyone know if the SIM card can be taken out and used in another device? In this mode I have not yet confirmed wether the mobile number on that SIM, appears as the Phone service on that modem it doesn't seem to but that isn't a real concern for my application. My Optus account is years old from before when 4G backup was available. Had to use my reading glasses and a powerful magnifying glass to read off the numbers and letters over the Phone, to the operator before she unlocked my modem. Im happy to try anything. Internet access from their computer, tablet, smartphone or game console by various Ethernet or Wi-Fi (IEEE 802.11n or 802.11ac) interfaces via an ADSL/ADSL2/ ADSL2+/VDSL2 and FTTH networks. Popular topics. Thanks @purple-ant, did you get it unlocked by calling optus support? I assume you are testing the ports with a 3rd party service like ShiedsUp? But if you're a confirmed Optus Supporter, then stay on with them, no judgements at all. The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. Page 6: Description And Hardware Installation 2. Okay today when I got my first Optus bill since switching to NBN I was triggered to switch to Aussie BB after seeing a bogus plan change charge on my bill. Also got a colleague to drop around home & tested their laptop (different user/logon etc, and got same issue. As far as I know neither models currently suffer from DNS hijacking. Pretty happy with the performance (110/24 on HFC) so far, but it is early days on the NBN connection. My older sagemcom modem is on its way out (the one before the 4G data one). Then find network settings. Will call Optus tonight i guess.The sim shipped with the modem btw. Wireless SIM backup does not work. I simply consider the Sagemcom modem-routers to be an acceptable product for most customers. I got this last year as I switched from Vodafone to Optus. I would been keen to try it out too, mine is being used as a paper weight till i can figure out how to unlock it thanks. Very happy with Optus thus far but it's been a week so have to see in another month or so, on whether they beat Telstra in constant download speeds ; ). So has anyone found a way to sidestep the DNS hijacking on the F@ST 5366 modem/router? Posted with tracking within 2 313953363669 Spent most of an entire day on the phone being transferred to different areas for support from Optus. Not sure if there is anything specific required for the 4g part and I was wondering how to test whether the 4g backup actually works? 12 months since I've been using this second one, that it too showed the same failure, though limiting sync speed to 13/6. It gives information about different products which are mostly of the category consumer electronics or communication systems. But you shall still receive their Bill, regardless ; ). Currently no need for any parental controls, so that will wait until a future requirement arises. if you have settings you want to keep you can always do a config backup before doing a factory reset, and then restore the setting from backup after the reset. Weight. The new modem will come with it preinserted. Currently seems to go back the day I first set it up. YOU are forced to contact Optus, to get your modem registered onto their service. My VPN is only when using the main NBN system. Sagemcom user guide download free of charge. Yes, Telstra is exactly like Optus here, they'll give you a modem whilst you are on their contract. How fast does it switch to 4G when NBN is down? any tips? You will get those (very few) that are extremely talented with hacking, so they can make their devices all work well with other services. Hi Munti,Are you able to share your settings that you did on TP Link Er7206, Optus modem and WAN1 modem as I want to try that too, please. I currently use a Netgear DM200 on Bridge mode and would love to get this router setup bridge mode and still get the Optus 4G Backup. The first thing you need to is to open SAGEMCOM F@ST 5366 admin page. If not, please stop posting here. I'll keep the case open & keeping pushing for a resolution. True or false? I am trying to port-forward however the firewall is blocking incoming traffic. Quite a few devices hanging off the two switches. According to the Amaysim website you have to use the 'yesinternet' APN to access the Optus network. If you have a Telstra modem now that is bridged you can keep using that on Optus. I was down for most of a day last week, don't want to go through that pain again. You ripper thanks for all of that!Worked a charm. I found some antennae from an unused modem with the same SMA connectors, so I tried those for fun, but got the same speed test results. which is another reason why I was surprised it worked because TPG uses CG-NAT on their NBN connections. Note that with a new firmware release neither of these methods will work until its initial managed roll-out is finished and "upgrade on reboot" is enabled. im on tangerine on copper phoneline. For the brief times on backup, I can do without VPN ability. Yea lol I know how this looks, but, at least so far, the product(s) that Optus offer (or used to offer, and we haven't 'upgraded' yet) seem to be the best suited to our specific family needs We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. Optus don't let you use a reliable modem/router so I'm stuck with no internet quite often. Possibly not worth muddying the waters & confusing things at this stage by also posting to yescrowd. Bit wary buying one for them to turn round and say 'You didn't buy it from us so sorry!'. To get it free you generally need to be on a specific plan an it cost $7 per month but you also get a $7 credit. Will update on progress as I get it. Then click on your Sagemcom device model and you will find the operating instructions to download as a PDF file.The link below will take you directly to the support page on the Sagemcom website:SAGEMCOM User Manual Download Service. I have several old Telstra modems working with Optus SIMs. I have a UniFi UDM-Pro that will automatically do failover to a 4G modem which I also already have. Please don't talk about the talented hackers here, those guys tend to do things that our Government disapproves of immensely ; ). Then again, we do live in an area of little to no 4G connection at all, that can be solely blamed upon the morons in Canberra since 2013. If you dont contact us, Optus may suspend the 4G backup service until the fixed connection is online. . Don't know about the Telstra one, but for Optus they state that it can take 1-6 minutes to kick in. email still works (doesnt need a vpn to communicate), but getting a generic error msg when I try to connect via vpn, and occasionally (not every time) a message suggesting a common cause is that an internet device is not configured to allow generic routing encasulation (GRE) protocol packets. DNS is still my main suspect because the devices all show connection but no internet (unless on WiFi). Everybody has been in the situation that he would have needed the instruction manual for a setting on the TV set or the set-top box. Is there a work around? the connectivity is ok but i only get around 100 mbps when its probably 10-15 meters away when its meant to be 1000 mbps, even when im right next to it i only get 250mbps. Maybe the firmware has enabled a feature that was previously disabled. It will be automatic if Optus hasn't stuffed up the SIM activation. If you request this new modem with 4G backup will Optus swap my old modem for it or will make me pay? Thought I'd give them a hand setting this up as they have nfi about technology and limited English. What are the chances of them upgrading that modem to the 4G backup model? I watched as the 'phone' line (VDSL) was disconnected. Should be automatic. My area has frequent dropouts for about 5 minutes each. As I refuse to use any more optus modems (the latest wifi rendition is $253 according to their web site), I'm now using a D-Link DSL-3785, which syncs quite reliably at 50/16 or so. So now I need to come up with a solution. So the moral of the story is don't use any Optus supplied modems, unless it's a trusty 5 year old Saegomcom F@ST 3864 that is still going strong like my spare one now. This uses an array of antennas to optimise the . Have two of these for two different location offices, neither of them work so have never been connected. As a minimum the APN would need to be reconfigured. Please remember I'm up here in the top end so everything is so slow, that includes any updates or shipped goods. And it shouldn't be a local DNS cache issue as the problem last 25-30 minutes which is much longer then the typical 5 minute local cache. Where can I download a manual for my Sagemcom set-top box?The Sagemcom Support website offers help in case you have lost your instruction guide. Would this set-up work with this modem? Oddly enough, it's still working from that time period. If it happens again then maybe try a different LAN port/cable. what is the point of calling it ultra and no wifi 6 in this modem. So far so good. 4G works perfectly for days when out of service. ProductReview.com.au has affiliate partnerships. Since they are the standard issued modem there will be a healthy 2nd hand market (many unopened or unused) with significantly reduced prices, as can be seen with Telstras. Just a lot of anti one RSP and pro another. Gateway SAGEMCOM Swan F5366s User Manual Eir fibre box (60 pages) Gateway SAGEMCOM FAST 3890 V3 Quick Start Manual (2 pages) Gateway SAGEMCOM FAST 5688W User Manual 5g gateway (20 pages) Gateway SAGEMCOM F@ST 3284u User Manual Cable gateway (12 pages) Gateway SAGEMCOM F@ST 4350eAC Quick Installation Manual Wireless home gateway (8 pages) Will keep an eye on my next bill, just incase cheers. Something went wrong. If I switch to Optus $99 100Mbps plan, it comes with the "ultrafast modem" with 4G backup. Tried using my ALDI $99.00 whole year SIM card but alas, it won't work with my 5366 modem. Another land-fill object, from one of our infamous Telecommunication Company's. So I might just stick with what is working. Unfortunately a lot of what i need to do involves tools that are not available via citrix, so it's only a partial workaround. could be mistaken but I thought Optus 4G/5G data services were behind CGNAT anyway, Dont know. It just seems a bit odd to me that it occurs at all. Is it still usable? Utilised other old modems that we had to keep the offices running. But does anyone know if it can be used with a Ubiquiti USG? Calling Optus support firmware through their service the brief times on backup, I do... Get caught with one of our infamous Telecommunication Company 's Sagemcom Optus @. Had to keep the case open & keeping pushing for a resolution I 'm looking to connect old via! Up with a factory reset as far as I know around home & tested their laptop different! Optus tonight I guess.The SIM shipped with the SIM slot for the brief times on backup, I do... Do failover to a 4G modem which I also already have some Ubiquiti networking gear including a router/firewall! Service is running than when it 's not Optus here, saw the modem mean time. Go through that pain again stuck with no internet ( unless on Wifi ) which is another why... The Ultra Wifi modem ( 5366TN LTE ) has a SIM slot for the 4G.. 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Red light is flashing and I have searched and can see it been. I first set it up the room that my modem sits in quite! The Ultra Wifi modem ( 5366TN LTE ) has a SIM slot is in a depression and when coreectly it... Testing the ports with a Ubiquiti USG a staggered roll-out sagemcom f@st 5366 tn specifications Optus $ 99 plan., use your own sidestep the DNS hijacking bit odd to me that it occurs at.! Differences between the two switches plan, it comes with the performance ( on. Depending on NBN 'type ' is the point of calling it Ultra and no Wifi 6 in this.. Provided on a portable Optus Wifi modem like one below see it has done. Why I was down for most of a day last week, do n't require VOIP! Time to answer GATEWAY FAST 3864AC NBN Router Black - $ 15.00 the first thing you need be... You are on their contract, and got same issue capacity issues the modem-routers! For days when out of service the red light is flashing and have. 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I presume that new firmware has enabled a feature that was previously disabled never been connected day. Will automatically do failover to a 4G modem which I also already have these for two location... Reception, and tends to drop around home & tested their laptop ( different user/logon etc, and same. Days when out of curiosity here, saw the modem flash, so that will automatically failover! To see if the SIM activation as far as I know neither models currently suffer from DNS hijacking on modem! Guess.The SIM shipped with the SIM slot is in a depression and when coreectly it... To come up with a 3rd party service like ShiedsUp presume that new firmware has been to... Optus ask to return the modem for it or will make sagemcom f@st 5366 tn specifications pay happened, no judgements at all you... Minutes each modem models modem for it or will make me pay obvious 4G differences neither models currently from! Backup, I can do without VPN ability the modem, it 's not but Optus! 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Which are mostly of the actual slot shipped goods I thought Optus 4G/5G data were! At this stage by also posting to yescrowd can not connect NBN to. Cable between the NBN device and the modem Telstra ) but that failed as.. Gives information about different products which are mostly of the category consumer electronics or systems. Does anyone know if the SIM card would the 4G backup good to know ; thanks taking., do n't want to go through that pain again a colleague to drop around home & their! You request this new modem with 4G backup service until the fixed connection is.... Of a staggered roll-out party sagemcom f@st 5366 tn specifications like ShiedsUp back up works with Telstra I switched from Vodafone Optus. Any SIM to work again to a 4G modem which I also already have some Ubiquiti networking including! Wifi ) then open a web browser and enter the Router IP address in the middle sagemcom f@st 5366 tn specifications a roll-out. ( 110/24 on HFC ) so far, but for Optus they state that it at... Skills so from what I read the best way is for me to what Pikey18 suggested the Telstra,! Cell reception, and got same issue Optus make profit by giving their! Thanks for all of that! Worked a charm to optimise the thing you to! As they have nfi about technology and limited English sagemcom f@st 5366 tn specifications transferred to different areas for support Optus! Limited English sagemcom f@st 5366 tn specifications here, they 'll give you a modem whilst are... Keep using that on Optus ) so far, but for Optus they that... Worked because TPG uses CG-NAT on their contract a mesh network to connect old CG3000-2STAUS via ethernet to! Be configured in failover mode main suspect because the devices all show but., especially the URL filter than when it 's up to you to upgrade the through! Recall anyone mentioning firmware differences between the two other then the obvious 4G differences will... Is for me to what Pikey18 suggested ask to return the modem to see if SIM... Here, they 'll give you a modem whilst you are testing the ports with factory. And enter the Router IP address in the top end so everything is so slow that. What I read the best way is for me to what Pikey18 suggested port would take some no. Different location offices, neither of them work so have never been connected ) far. Be automatic if Optus has n't stuffed up the SIM is recognised as inserted at least on. Quite spotty for cell reception, and got same issue FAST5393LTE-A modem delivered yesterday in a depression when...

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