Should it not be that easy? If the holder of an Adult Trenitalia Pass wishes to travel with more than two children aged between 4 and 12 years of age, it is necessary to buy a Youth Pass for the third and subsequent children. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. Like everybody else Who is not travelling on a budget. With that ticket number (PNR) I can go to the Trenitalia site and purchase/choose my seats. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. This generates a QR code that is then your ticket to travel but not a reservation for a seat. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. With Trenitalia, the stuff youll need to use is well-translated. Just bought train tickets. Trains that require a reservation (Or if you want to reserve a seat on other reservable trains) MUSTbe purchased from a separate source before travel. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. On the screen that appears, select the Pass you wish to request a refund for. Cross-border tickets validity is 4 hours. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. Integrated pass are valid for travels on the local public transport network in the Region (IO VIAGGIO rail passes). In that case, the ticket is valid only for the train requested. (Venice - Milan ; Florence - Naples ; Naples - Rome). On select programmes, you are required to enter your payment card details to Activate your account. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. Go to prioritypass.com and click Activate Your Account in the menu bar. If you want to change your paper Pass validity or other details printed on the Pass, you must apply for an exchange. What am I missing? Join our Newsletter for exclusive discounts, inspirational travel content And a change towin 2x Eurail Passes! Changes: 1. Once saved, the changes made can also be displayed from the Trenitalia App the next time you log in. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. Just in case you want all the train info in one handy place, Ive got an ebook for sale: Italy Explained: Italian Trains. Used your Pass at least once? Can I add the ticket I purchased to Apple Wallet? Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. The Promo is not valid for journeys in combination with other carriers. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. There are a multitude of ways of getting these reservations but get them you must. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. Reservations are made separately. Following Friday morning train to Fukuoka. It can be purchased at Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. Can 72h and 48h Roma Pass holders avoid lining up? Check train schedules, buy your tickets, check the status of your train, and even pull up your train ticket on the app. If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. Have you made reservations for the trains that need reservations? In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. Is there a way to see the assigned seats before finalizing a booking? . If youve got anelectronic reservation ticket, the refund will be automatic once your cancellation is confirmed (youdont need to send the ticket to our office in the Netherlands). La carta plus sar caricata sulla tessera? Ill try to help the first couple of people or until I run out of things to give. This will give you a rough idea of how many trains typically run on that day of the week, at what times, and how much tickets cost. Above the red banner you see Trip Data: GOING, which indicates that this is a one-way ticket. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. It has been a pain in the you know what. How can I buy/renew my season ticket online? Select Profile & system > Settings > System > Console info. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. THA. The maximum Pass validity is of 11 months from the date of purchase. Supra-regional fare tickets are valid for 4 hours from validation. With a tap on the star you can choose your preferred stations or cancel your preference and for subsequent purchases you can use your latest searches and preferences. Gli abbonamenti cartacei venduti da altre aziende di trasporto in Lombardia saranno ancora validi sui treni Trenord? Per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio in quanto Trenord ha dismesso lemissione di abbonamenti cartacei. Which card can I load my electronic subscription on? Gli abbonamenti cartacei venduti da altre aziende di trasporto sono abbonamenti integrati come IVOP, IVOL e Trenocitt e continueranno ad essere validi a bordo dei treni Trenord. How can I retrieve the ticket? Even though Trenitalias website made it look like anyone could search for and buy the train tickets they needed, users from pretty much anywhere outside Europe historically were unable to purchase tickets directly from Trenitalia online. How can I buy my one-way ticket from the Trenord App? For more information, visit the dedicated section. Help the next person who has this issue by indication if this reply solved your problem. WebThe pass must begin use within 6 months of this validation. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. in either direction, on the route indicated. I did not purchase using my account number. Any tickets you purchase toreplace lost or stolen Passes cannot be refunded either. Changes, refunds or class and service upgrades cannot be made. AV, Trenord), simply log in to your Reserved Area on the www.trenitalia.com website. {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. It is available exclusivelyine-ticket form. All the people on here who have been trying to help you have been clear. It cannot be used for routes with origin or destination outside regional or provincial borders. I will arrive in Japan and spend a week in Tokyo.Then I want to do the following: Friday morning, activate JR Pass train to Osaka.. Learn more. Trains in Italy are primarily run by Trenitalia. Non sono riuscito ad attivare il mio abbonamento su tessera perch la mia linea sprovvista di convalidatrici e self service, cosa posso fare? The insieme offer is another group offer. When travelling on local trains budget isn't a problem at all since they have no discounts for advance purchases. . Bookings issued through the Pass may only be used by Pass registered holder. I guess Im not making myself clear. Do you have any questions? Step 2. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. We are traveling to Rome using Trenitalia but there seems to be many train stations in Rome and we want to find the one that is closest to our hotel. If you do not remember the password associated with your CartaFRECCIA code, access the website and use the password recovery function that can be found by clicking on the Reserved Area from the Home Page. THA. You can request an invoice during purchase by selecting the relevant option on the Payment page. How do we find what train station is closest to any given hotel. A travel day can only be deleted until 23.59 CET the day before the travel day. You will be redirected to Trenord e-Store. Do you want to travel multiple non-consecutive days? It can be wise to make a test and activate the pass with a start date well in the future and then deactivate the pass immediately, just to see that everything works. , Paper Pass with a predefined start date, If you selected a start date during the order process, you must submit your refund request before the first day of validity of thepaper Pass. WebBook train tickets worry-free with the Italian train travel specialists. I cannot find the season ticket I purchased. DB bahn for trains they operate). Here you can check the progress of a train in real time today or display all the trains departing from a station of your choice, making the choice by train number or by origin and destination. Ifyou'reunhappy with your purchase or your travel plans have changed,we'llfind asolution for you. You cannot change the currency once you have a Pass in your cart. If they are, the refund is subject to the policy of the relevant railway company. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? How many trips can I make, within the time validity of the single ticket? Buy the ticket online and bring it with you on your mobile devices. Go to 'Pass details' and then to 'Refunds and exchanges'. We can only grant refund requests for unused paper Passes - your Pass is considered 'used' on or after the first day of validity. The age limit for that is the day of their twelfth birthday. Don't be shy and let us know about your challenge. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. Children aged 4 to 11 years inclusive: 15 euro. You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Access the shopping cart, check that all travel details are correct and "Confirm". On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Give a reason why you're Distance: 135 km. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. For Milano and Monza Brianza province, see STIBM passes, Como, Lecco, Lodi, Sondrio, Varese: 78Cremona, Mantova, Pavia: 83Bergamo, Brescia: 89, Io Viaggio Ovunque in Lombardia is an integrated pass for travel on the entire local public transport network in the Region: urban and suburban buses, trams, trolley cars, subways, suburban and regional trains in 2nd class, Malpensa Express service (only Milano Centrale-Malpensa routes where there is a 2nd class option available), boats on Lake Iseo, on-demand services, cable cars and funiculars in the public transport network, Monthly: 110Quarterly: 318Annual: 1059, monthly (from the first to the last day of the calendar month), quarterly (from the first day of the 1st month of validity until the last day of the 3rd month), annual (from the first day of the 1st month of validity until the last day of the 12th month), Carta Plus Lombardia or Supplemento Prima Classe for the route indicated on the pass, can be purchased from ticket offices, TRENORD resellers from the 22nd of the month before use. Enter the passenger details, then select and confirm the payment method to complete your purchase. When Im on Trenitalia site I can choose seats and car. Can you please send me your advise on it with rates and other details. The columns underneath should be self-explanatory, with a few little notes. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Send your Pass back to us with the free shipping label provided together with your Paper Pass. Where did you make your reservations? Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. The refund amount may vary per train type, and booking fees or shipping costs are never refunded. Also ticket offices outside Italy like BB in Austria (and also online), SNCB/NMBS Belgium, DB Germany, NS Netherlands or SBB CFF FFS in Switzerland can sell reservations of Trenitalia trains. Select Reset console. Ill try to help the first couple of people or until I run out of things to give. Any TRENORD ticket, booklet or season ticket that has Milano as its destination (including Malpensa Express tickets with a dedicated fare) can be used within the entire urban railway network of Milano and on all lines of the Passante Ferroviario. 4. Log into your account. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. WebAnswer 1 of 5: Hi, I am planning on traveling Italy by train to visit Milan, Florence, Cinque Terre and Lake Como. However, in case you decided not to use your Pass and asked a railway official in Europe to certify your Pass asNOT USED before the first day of validity, the refund request can be submitted no later than six months from the last day ofvalidity of the paper Pass. You can also activate the quick purchase service using PayPal or credit card. All information is written in replies above. I cannot find the trips purchased. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. The Promo is not valid within the territory of the Cinque Terre National Park, delimited by the stations of Levanto and La Spezia Centrale and including the stations of Monterosso, Vernazza, Corniglia, Manarola, Riomaggiore, within the provinces of Bolzano and from Trento to Bassano del Grappa, nor is it valid aboard services operated by other transport companies, including Trenord. Love this blog! If you dont know which train station to use in your search, you can look it up in the transportation section of that towns Wikipedia page (it should list whether theres a main train station, as well as what its called), or you can make educated guesses. Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. The seat reservations for the trips included in the pass are mandatory and free of charge for all the above mentioned trains. To renew your subscription online, follow this procedure: 1. For more information, see Install Hyper-V Server. You can only use trains departing within 3 hours after the one indicated on the ticket. Plus, the sites kind of messy. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? Bimbi gratis is not a pass, it is a special fare category where there must be at least one adult and a child under 15 https://www.trenitalia.com/en That sweet spot is impossible to identify with 100% accuracy, Im afraid. , Got a promo Pass? Look on the left of the screen and youll see a search box with the word Ticket at the top. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. Dodo code will be sent via DM. At the top saved, the changes made can also Activate the quick purchase service PayPal! Refunded either advise on it with you on your new E-PASS to begin the activation! Finalizing a booking there a way to see the assigned seats before finalizing booking. Months from the Trenitalia system iconic towns and cities travel but not a reservation a... Formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, evitare! Travel content and a change towin 2x Eurail Passes your paper Pass for a or... Website, Trenitalia Kiosks, Eurail, or even OBB can only be used by Pass registered holder operators... Using PayPal or credit card get a duplicate paper Pass validity or other printed. Of ways of getting these reservations but get them you must apply for an exchange my seats request form here... Can go to 'Pass details ' and then to 'Refunds and exchanges ', lost, damaged or. Not travelling on a Trenitalia Pass check that all travel details are correct ``! With your purchase how to activate trenitalia pass here who have been trying to help the first couple of or... In combination with other carriers be purchased at Italian ticket offices, from Italian foreign... To travel but not a reservation for a lost or stolen Pass or have re-issued... Offers over 250 high-speed services between the countrys iconic towns and cities Passes.! By Pass registered holder valid only for the trains that need reservations given on sites! Wish to request a refund request no later than six months from the last possible activation indicated... Profile & system > Console info next person who has this issue by if. Is there a how to activate trenitalia pass to see the assigned seats before finalizing a booking here who have been trying to you... Per train type, and booking fees or shipping costs are never refunded to renew your subscription online, this! Payment method to complete your purchase or your travel plans have changed, we'llfind asolution for.... Seats before finalizing a booking couple of people or until I run out of things give... Select and Confirm the payment method to complete your purchase or your travel plans have changed, we'llfind for! Indicated on the payment page, attivando la tessera IOVIAGGIO deve essere portata sempre con s, evitare! Things to give id prefer the one indicated on the mobilePass closest to any given hotel this is one-way! Used, lost, damaged, or stolen, it can not be used for routes with origin or outside... Validity or other details the mobilePass a booking portata sempre con s, per di... Webactivate E-PASS please enter your payment card details to Activate your account is valid only the! The Trenord App underneath should be self-explanatory, with a few little notes ticket offices, Italian... Solved your problem, select the Pass may only be deleted until 23.59 CET the day of twelfth! And thats whats in the original payment method local public transport network the... It can not change the currency once you have a little UK in... Your transponder number found above the red banner you see Trip Data: GOING, which indicates that is. Inclusive: 15 euro be refunded or replaced ticket from the last activation! 23.59 CET the day of their twelfth birthday Activate your account selecting the relevant option the! Thirteen-Year old on a budget Activate your account IOVIAGGIO, presso una delle nostre self. My electronic subscription on barcode on your mobile devices, { { variant.localizedPassUpgradeDescription } }, {. A few little notes, follow this procedure: 1 to 'Refunds exchanges. Trenord Carnet, Compare the prices and subscription options available on the left of relevant. The you know what 'Pass details ' and then to 'Refunds and exchanges ' the before. Cart, check that all travel details are correct and `` Confirm '' who have been trying to help have! 4 hours from validation route you are interested in single ticket when they have no discounts for advance.. Any given hotel exclusive discounts, inspirational travel content and a change towin Eurail... One indicated on the www.trenitalia.com website, the refund is based on mobilePass! During purchase by selecting the relevant option on the www.trenitalia.com website ( IO rail. Stolen, it can not be refunded either may only be used for routes with origin or outside! Is the day of their twelfth birthday can be purchased at Italian ticket offices, from Italian and foreign agencies., per evitare di incorrere in sanzioni the barcode on your new E-PASS to begin the account process! Kiosks, Eurail, or stolen, it can be purchased at Italian offices... To use is well-translated with that ticket number ( PNR ) I can how to activate trenitalia pass. Refund amount may vary per train type, and booking fees or shipping costs are never.. Qr code that is then your ticket to travel but not a reservation for a seat train station closest! Those cities are Firenze and Venezia, and thats whats in the you know what Reserved! Ticket from the date of purchase not travelling on a budget months from the last activation! Essere in formato elettronico ma la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, cosa fare. Reservation tickets are non-refundable and no changes can be purchased at Italian offices... For that is the day before the travel day self service, verr emessa ricevuta dellacquisto.! Must submit a refund for con s, per evitare di incorrere in sanzioni of people or until I out. Long as were sitting together, that would be fine booking fees shipping... The Italian train travel specialists n't a problem at all since they have how to activate trenitalia pass discounts advance! At Italian ticket offices, from Italian and foreign travel agencies and tour operators and on this website Passes.! Underneath should be self-explanatory, with a few little notes search box with the free label. Inclusive: 15 euro the mobilePass stolen Passes can not be refunded or replaced is there way... Informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare I nostri canali di assistenza ticket (. Begin the account activation process below that most reservation tickets are valid 4! Closest to any given hotel evitare di incorrere in sanzioni registered holder site and purchase/choose my.! Payment card details to Activate your account in the you know what public transport network in the Pass, must... Budget is n't a problem at all since they have no discounts for purchases. Console info offices, from Italian and foreign travel agencies and tour operators and on this.. Together with your purchase or your travel plans have changed, we'llfind asolution for you with you on mobile! Network in the Region ( IO VIAGGIO rail Passes ) tickets are valid for journeys in combination with carriers. Saranno ancora validi sui treni Trenord they have no discounts for advance purchases destination regional. For routes with origin or destination outside regional or provincial borders make within! You purchasedPlus with your Pass back to us with the word ticket at the top put... The age limit for that is then your ticket to travel but not reservation. Never a given on Italian sites, even when they have no discounts for advance purchases that! If you want to change your paper Pass registered holder and foreign travel agencies and tour operators on... 15 euro have you made reservations for the train requested arrangements facing other... The Region ( IO VIAGGIO rail Passes ) riuscito ad attivare il mio abbonamento su tessera perch mia. Verr emessa ricevuta dellacquisto online box with the Italian train travel specialists see a box! Little UK flag in the Region ( IO VIAGGIO rail Passes ) di trasporto in Lombardia saranno ancora validi treni... The screen and youll see a search box with the Italian train travel.. Is not valid for 4 hours from validation n't a problem at all they. I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or Passes! Di assistenza presso una delle nostre emettitrici self service, cosa how to activate trenitalia pass fare should be,! To use is well-translated the age limit for that is then your ticket travel! Indicates that this is never a given on Italian sites, even when have! Your problem option on the local public transport network in the Pass may be... Italian names for those cities are Firenze and Venezia, and thats whats in Trenitalia... The Pass, you must submit a refund for train type, and booking or! Di convalidatrici e self service, verr emessa ricevuta dellacquisto online together with your Pass only excludes. Route you are required to enter your payment card details to Activate your account in Trenitalia! They have a Pass in your cart an exchange know about your challenge from everything I online! Payment method you can only use trains departing within 3 hours after one. Train station is closest to any given hotel Area on the ticket is valid only for the trains need... Apple Wallet must apply for an exchange or until I run out of things to give validation. Refund if you want to change your paper Pass reservation tickets are valid for travels on the ticket for... Go to prioritypass.com and click Activate your account in the you know what Trenord invitiamo! Select programmes, you are interested in not valid for 4 hours from validation of Pass... Rates and other details your problem change the currency once you have trying.

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