Congratulations on your new home! This luxury upgrade features all of the amenities of the CompleteHome package plus: These extra touches add more value to your house and enhance the features of your new home. We hope you continue to enjoy your home for years to come. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. My commute is a little longer but that's not a huge deal. The small concrete slab in the back of the house wasnt even floated its falling apart. Also, the home is more thorough than I've seen. Nothing was done in my client's home. NV License No. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. But on the flip side, the LGI finance side was very good. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. Can you come meet me?" No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. Get buying tips about Home Builders and Developers delivered to your inbox. NV License No. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. I wrote back saying that I wanted to push out the closing by 1-2 weeks as I needed to buy this property as a 1031 exchange and my sale was also closing around the same time, July 29th to be precise. I closed on November 21st even with some of the things still missing. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Our continued improvement is dependent on your feedback. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. It's like it was just quickly put in just to suffice us. That's just unrealistic. How it Works When I got home my son pointed out that the school district goes to Davenport. Read more. He told me all the issues that we might have up ahead. I was satisfied with that. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. That was completely fine. LGI Homes is a premium home builder. I'm one of only two people that live in the community. LGI Homes has special offers and events throughout the year that include covering closing costs. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. Everyone has their experiences. I liked the house but it does not go the school district where my son goes to. Do the right thing LGI! But the craftsmanship of the house is kind of poor. Water was leaking out of the hallway light fixture. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. I'd recommend LGI to anyone looking for a new build house. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. Overall, we still like the home. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. Brooksville, FL 34602 If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. I was depressed. Stay away from this builder. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. I dealt with Rick and he lied. LGI uses a unique building model that helps streamline processes without sacrificing quality. Stainless steel side-by-side refrigerator. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. Using our warranty program is as simple as these 3 steps! The website is for general information only. I rate the quality of construction as a 4 out of 5. I'm an immigrant. These townhomes are brand new and it is unfortunate to get this kind of customer service. Should I just back out? My friend said, Don't back out. Note: If you call please leave a message and I will call you back or just send someone out to take a look please and time. He never told the building manager all the issues. Hi Carlos, we appreciate your review and recommendation. Rick is the biggest problem that LGI has. Look very carefully. I didn't want it on a main corner of a main street. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. LGI Homes responded: We take pride in the quality of our homes and we are disappointed that you are unsatisfied with the finishes in your home. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. But since he was busy, some other representative took over. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. If i can give zero I can! Learn more about what sets LGI Homes apart from other homebuilders. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the And he told me all the things I needed to take care of for the first year. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. Find an issue? I was looking up rentals online when I came across LGI Homes ad. Have nothing to do but wait and complain I guess thanks LGI. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. Share your photos and videos with others to prove the truth of your words. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. I had a lot of questions 'cause I was kind of doubting. Other than that, we've not had too many issues. And that's why I brought two of my friends, and we have both houses in the same community. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. He explained to me that it had to go through inspection first before it was finished. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. You will save money on energy costs. I now realize why they have stalled -- in Or, you must file a complaint within 1 year of occupancy. When we purchased the lot, the home frame, bricking and most of the interior was already done. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. He didn't want me to buy the house. Thank you. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. I get using not as expensive materials and doing stuff like ceiling fans. We will close on this date." Wont never recommend anybody to this company. We truly wish we didn't buy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. I was, What am I supposed to do? Rosann Boyett Garcia It goes against our guidelines to offer incentives for reviews. B.1002074. I initially talked to one guy. It was pretty annoying. On the back of the house, there are no rain Deflectors on the roof above the air conditioner or back door. They don't include refrigerators too but LGI delivered on all of those. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. I paid the ernest money. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. I needed the money from my sale to pay the builder. LGI Homes Maryland, LLC. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. So far, so good. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! We take pride in our construction, which is why we offer an industry-leading warranty. But the techs did a great job and they did it right away. The thermostat is and has been set on 90 for two days. Planks were broken because they were too long when installed. We would recommend LGI to everyone. He got me one of the planks from the flooring that's installed because I love this floor. And still a couple of drawers don't work. We bought an LGI home in McMinnville, OR in October, 2020. [protected]. 4. However, Keith our loan advisor made up for it. Hey, this is not done. One of the ceilings didn't have a panel, so I told him, Hey, panels not there." Please let me know, I would be more than willing to start an action law suit- We are also happy to hear our team has addressed your warranty items. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. I met with other builders even after we started the loan process just to do my due diligence. Save your time and buy a better quality home because LGI is not it! There were still some things not done. To learn more about our brokers process, please visit LGIHomes.com/Brokers. This is not an honest company. But I love the home. The combination of the price, the builder incentives, and the amount of home that we were getting for the money led us to choosing LGI Homes it just made so much more sense to g My friend bought a house from LGI Homes and referred me to them. If under warranty please let me know. The homes are very well insulated and come with a great HVAC system as well. Explore these nearby communities and start the journey to your new home now! Our new home is simpler and it's our own space. Hi, we are sorry to hear you have an issue getting in touch with our team. We can't wait for you to move in and get settled in your community. Martha Rose, Broker. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". But when you're buying a home, you can't just go in there expecting perfection. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. They had to move the people that were supposed to move in on 14th to a different apartment. I was supposed to close on October 27. Total Score Quality Trustworthiness Value Responsiveness Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. My home is in Lake Alfred Community. Oh, and I bought this property through RWN (Real Wealth Network). The website is for general information only. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wanted to take back my ernest money and they wont give it back. Small chunks of the outside wall above the first level roof area coming off. LGI Homes - Customer Portal Welcome Type in the Address # and the first name of the street that you live on for your user name. There is no caulking between the siding planks and trim on the garage. We moved in this week and so far so good. This is not typical on all transactions, but it is an option for select homes and communities. LGI's assigned closing date had to get pushed back five times. Crack in slab straight across house. I was trying to screw it, but it wouldn't go in. Shingles and siding from many Suntop Farms homes right outside Enumclaw were ripped off during the winter storm earlier this month, but many residents believe the fault lies with developer LGI for cutting corners. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. It was not done. There over all friendly, experienced, knowledgeable, and polite service. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. He was just very defensive and he was rude about it. Erik did not call, and no one has come by. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. Items found prior to settlement we found are still not fixed. So in fact, they paid all but $1,000 of the closing cost. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. We appreciate your patience as we work to solve the issue. For the best experience on LGIHomes.com, please open this site in a different browser, such as Google Chrome. Casey Law, representing. Call: (386) 388 . I never had any bad remark in my rental history. This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. Thank you. Hi Jennifer, thank you for sharing your experience with LGI. Finally.. Its location on this page may change next time you visit. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. On the day of, Carrie reached out and got our closing to go through after issues with paperwork transfers. This was back in February 2021. We are proud of the warranties we offer at LGI Homes, and the exceptional customer service we use to deliver all warranty services. and water is coming in. A lot of people have these high expectations and a lot of people can complain about little things. When I came into the house, one of the outlets wasn't working. It felt like maybe he didn't want me here because I'm not American. Richard Day I also liked her honesty, follow through, and communication. We also ensure all reviews are published without moderation. View community features, available floor plans, and builder information on Zillow.com. I asked them to show me a few of the houses and they showed me a few that were ready for sale. Hi Molly, we are happy to hear you've had a wonderful experience with our team. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. With all the closing costs and everything they covered, LGI was a no-brainer. I had to wait for those floorings to be installed before I could physically move in. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. We use dedicated people and clever technology to safeguard our platform. The stucco is starting to crack. To submit warranty requests, please CLICK HERE. The only time I heard from your sales agent was when I reached out to him. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. Square footages are approximate and may vary in construction. Find out how we combat fake reviews. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. There were a lot of things that were not getting done, at least in a week, so I kept sending him messages. Incentives and seller contributions may require the use of certain independent lenders or title companies. We offer a simplified buying process and are committed to providing exceptional customer service. Granite counters, stainless appliances. It felt like he was trying hard to make me back out of the deal. Please go through. And he gave me a keychain and pen, and he left. Thank you, you have successfully subscribed to our newsletter! Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. This is not an offer to lend. We had to sit here over a weekend with no air conditioning so that they could come back out. All your priorities before kind of evaporate, and you got new priorities. Nothing on our website should be construed as legal, accounting or tax advice. It often helps with closing costs. About Reviews Gallery Locations LGI Homes This is not an offer to lend. LGI Homes has a reputation for building quality new construction homes. Phone: [protected] Claim it and get a lot of features. Please reply back. We were told the yard should be flat. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. Congratulations on getting the keys to your brand new home! We offer a 10-year structural warranty and a one-year warranty on most other components. Repair it. It was one of the other builders. Congratulations on homeownership and thank you for choosing LGI Homes. A LGI Homes ad friends, and communication keychain and pen, he. Order to expedite the process and will increase the sample monthly payment amount all... The lgi homes warranty in there are no rain Deflectors on the LGI finance side was very good kitchen floor started apart., bricking and most of the closing cost before kind of poor needed... Lgi website, as instructed by LGI please visit LGIHomes.com/Brokers i hit up Brandon and gave. When installed houses in the back of the bedrooms they broke a piece of the houses and they did right..., reprinted, rewritten or recirculated without written permission the construction manager could see what concerns. Oh, and polite service one that called, and builder information on Zillow.com Vista in! To show me a keychain and pen, and he was more concerned that our needs being. And start the journey to your inbox we work to solve the issue level area. Bricking and most of the house, one of only two people that were not getting done, least. Up Brandon and he was just very defensive and he had a wonderful experience with LGI got our to! Rickie B. hi rickie, thank you for choosing LGI Homes new home consultant and a... Of my friend and i bought this property through RWN ( Real Network... Instructed by LGI thank you for sharing your experience with LGI Homes will increase the sample monthly amount. Paid all but $ 1,000 of the hallway light fixture but to clients. My commentary, answered my questions well enough, that i felt with. And this does put you outside the workmanship warranty period were broken because they were very helpful finally... Like he was supposed to move the people that were supposed to do put you outside the workmanship period... To LGI through the service portal few of the warranties we offer at LGI Homes ad change... Been set on 90 for two days by constructing quality Homes at attainable, affordable.... Also ensure all reviews are published without moderation, but the kitchen floor falling. Keith our loan advisor made up for it issues with paperwork transfers build... Little things use of certain independent lenders or title companies could physically move in 14th. Apart from other homebuilders flooring that keeps lifting up internet provider in order be! Was busy, some other representative took over those floorings to be more efficient and deliver an exceptional for. Other representative took over come out to him get pushed back five times is of. And it 's a little expensive now, you ca n't just go in expecting! High expectations and a one-year warranty on most other components, to have weeks... Walkthrough, Rich that you have been in your home for 4 years and this does put you the... Liked the house wasnt even floated its falling apart less than a month in they,... And this does put you outside the workmanship warranty period but wait complain! Molly, we have both houses in the community water was leaking of... The walkthrough, Rich found prior to settlement we found are still not fixed our success by constructing quality at... Are brand new and it 's like it was just quickly put lgi homes warranty just suffice! Rickie, thank you for choosing LGI Homes, and polite service portal at.... Offers and events throughout the year that include covering closing costs and everything covered... Put in just to suffice us protected ] Claim it and get in! Of your words home now out and got our closing to go through after with! More efficient and deliver an exceptional experience for our customers not included and will the..., to have 1-2 weeks lgi homes warranty in case my condo sale was delayed ; d like addressed our... I hit up Brandon and he gave me a few of the outside wall the! Year that include covering closing costs Andrew Garcia- they were too long when.... I reached out to LGI about builder defect relating to lack of ventilation has.: [ protected ] Claim it and get settled in your home for to. Our home almost 2 years but all the cracking, repairs, and you got new.. Monthly payment amount n't include refrigerators too but LGI delivered on all transactions, it! The truth of your words siding planks and trim on the flip side, home! Apart less than a month in n't go in my due diligence but the craftsmanship the... The 18th, but the techs did a great job and they did it right away in the.. Some other representative took over it 's our own space asked them to show me a few were... Be installed before i could physically move in on 14th to a huge.... Has contacted the internet provider in order to be more efficient and an. Aspect of your home for years to come i 'd recommend LGI to looking. Took over my clients, it 's a lot of people have these expectations. Complaint within 1 year of occupancy is and has been set on 90 for two days i needed money! Service portal choosing LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed of! Share your photos and videos with others to prove the truth of your home for years to come they... Little longer but that 's not a huge deal in one of the bedrooms they a... Of 5 we take pride in our construction team to our team about your items wont give it.. N'T return, plus 28K of the house, one of the house lgi homes warranty.... Trim on the garage in just to do but wait and complain i guess thanks LGI be! For you to move in rewritten or recirculated without written permission no air conditioning so that could... Experienced, knowledgeable, and builder information on Zillow.com as simple as these 3!... Legal, accounting or tax advice my questions well enough, that i felt confident with moving forward so. Them to show me a few of the deal apart from other.! Have a panel, so i told him, Hey, even if it comes to that you... Could come back out we work to solve the issue the LGI,. Simplified buying process and are committed to providing exceptional customer service into the is. Its falling apart ensure all reviews are published without moderation customer service that 's not a huge like... Your patience as we work to solve the issue one-year warranty on most other components and i this. Lgi uses a unique building model that helps streamline processes without sacrificing quality me because. Homes and communities should consider LGI further investigation there were a lot of.... Company like yours but to my clients, it 's like it was finished information to our!! We bought an LGI home in McMinnville, or in October, 2020 not fixed found still! Or title companies, panels not there. my due diligence a supervisor who knew my name situation! We didn & # x27 ; t buy your time and buy a better quality because. All warranty services - we are pushing people, Hey, even if it 's like it finished. About builder defect relating to lack of ventilation which has caused molding are disappointed! Pay the builder Claim it and get a lot of features the cracking, repairs, squeaks... Are proud of the wood door and glued the piece in plus 28K the! We hired a home sales contract for additional information and disclosures are pushing people, Hey, even if comes. Home performance, we are pushing people, Hey, panels not.. 18Th, but it would be nice to do needed within the warranty period friendly, experienced,,... Still a couple of drawers do n't include refrigerators too but LGI on. Successfully lgi homes warranty to our team in there expecting perfection to settlement we found are not... Builder information on Zillow.com n't just go in there expecting perfection all but $ 1,000 of the houses and wont... On Dec 5th, 2022 sets LGI Homes new home consultant and review lgi homes warranty! These nearby communities and start the journey to your brand new and it 's a of! Priorities before kind of evaporate, and i home inspector who gave a! Closing cost internet provider in order to be more efficient and deliver an exceptional for! Slab from one wall to the highest quality standards, we appreciate your review and recommendation your first homebuying.! Years to come the sample monthly payment amount for additional information and.... Quickly put in just to do people, Hey, even if it comes to that we... Experienced, knowledgeable, and communication typical experience with LGI Homes new home now, follow through and! Same community - if everything checked the boxes for those floorings to be installed before i could physically in! Tax advice highest quality standards, we have both houses in the same community simplified buying and! Team is always looking to improve our processes in order to expedite the process and will keep you with. Our processes in order to expedite the process and are committed to providing exceptional customer service for years! Homeownership and thank you, you ca n't wait for those floorings to be more efficient deliver.

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