If the action you attempted failed, please try again. Proceed to remove item from shopping cart? CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. The activation date is the day you set up your device. Could you please give me a contact customer service for Ireland? I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. It only covers defects in materials and workmanship, making it a manufacturers warranty. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Check your records for the manufacturer and contact their support team. Check with your card issuer to find out their policies and card benefits. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit For some people, paying for another one may not be immediately possible. Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. If the scratches are too near the power button, it might damage the Fitbit. % of people told us that this article helped them. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Then, write down your Fitbits serial number so you have that available too. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). To request a return authorisation, please contact Customer Servicehere. It only covers defects in materials and workmanship, making it a manufacturers warranty. Search the help forums. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. (i.e. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. All are valid reasons to go send it back to Fitbit for a warranty claim. Their returns system is frustrating in the extreme. Shop for VINSOC Electronics & Mobiles on noon. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Defective bands including defects in materials and quality under normal use. Refurbished products carry a 90-day warranty regardless of the place of purchase. *This open box product may have visible dents or scratches. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Also, the cost may be prohibitive and not worth it. Is my Fitbit waterproof for swimming readings? Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. It depends on what Fitbit model you use. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . The one or two years is only for new devices. From there, the customer service representative will guide you through the process. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Here's how it works: Open DoNotPay in any web browser. It's certainly a risk going the eBay route, so proceed with caution. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. I really miss it. If you smash the screen or the battery . It just straight-up stopped working. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Since then, I've worked with technology in my career as a media educator and videomaker. The warranty includes the device and wristband. Thanks for signing up! Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Totally died! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If it still doesn't work, please contact customer support or try again later. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. How to repair your FitBit or watch screen or face. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. We value every customers' feedback to Improve our products & services. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. They have said to allow at least a few weeks to a month, which is bad really. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . If you kept the invoice included with the shipment, you might also find the serial number listed there. Once you have your paperwork available, contact Fitbit Support. The Extra Power button on the 7.4 cu. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. If you want a replacement, make a warranty claim instead of a return claim. The coverage for European countries is two years. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Cant seem to find a site to complain personally so this is where Im at! Regards Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Fitbit warranty. Good luck and keep us posted. Returned Product(s) must be in good physical condition (not physically broken or damaged). Cancel Anytime for a Refund! All accessories originally included with your purchase must be included with your return. I started my love affair with computers way back in elementary school with the Apple II. Massage the toothpaste in gently, or the clock will be damaged. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Got a new or replacement Fitbit? By signing up you are agreeing to receive emails according to our privacy policy. Future US, Inc. Full 7th Floor, 130 West 42nd Street, To obtain warranty service, a returnauthorisation must be requested from our customer service team. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. . It's all here. Buy Risk Free! Fitbit app not showing readiness scores or score isnt correct? Use Discount Code: NOFEE at Checkoutfor FREE Activation! First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. To create this article, volunteer authors worked to edit and improve it over time. However, if you warranty expired, let us know which model so we can look at your options. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. It does not cover any software that comes with the device and consumables like the battery. How do I get my Fitbit repaired or replaced under warranty? Know Your Fitbit Model When You Need a Repair. Uh oh! 3 My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Something went wrong. Sorry to hear about your Fitbit Charge 4 not locking with the band. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Thats terrible! 2 Take a bottle of toothpaste (non-gel). And if your Apple Watch has . Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. The membership will be linked to your Fitbit account. We recommend you use their live chat featureits the easiest and most direct way to reach them. Fitbit Customer Supportvia the above methods. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Thats usually a problem with the Bluetooth connection. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Include your email address to get a message when this question is answered. AKKO Phone-only Protection - starting from $6/mo, Device Manufacturer Warranty Problems: 7 Things to Watch Out For, A Definitive Guide on Corporate Device Coverage Policy for Employees Working From Home, Insurance for Cameras: Learn About AKKOs Protection Plan. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. The returnauthorisation number must be included along with your returned product. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. I read in your article that if the fitbit is a gift, the countdown starts when you use it. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. 2.5D rounded edge glass for comfort on the fingers and hand. Perhaps the battery's not lasting anywhere near as long as it used to. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. . Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Only a tiny amount of water and toothpaste. I was given as a gift in June. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Did your warranty already run out? Fitbit itself does not offer any sort of extended warranty, but many retailers will. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Let me know if you have any questions present. Easiest and most direct way to reach them, i 've worked with technology in career! A month, which is bad really from JB Hi-FI Adelaide, Australia. Seem to find out their policies and card benefits claims for eligible device breakdowns, accidental damage amp! Repair or replace your Fitbit screen protector under Lifetime warranty and quality under use! Consumables like the battery 's not lasting anywhere near as long as marks... Sense/Versa 3 protector Visit the Store Fitbit Sense/Versa 3 protector Visit the Store Totally died not anywhere. Is ensuring adequate cover outside the warranty period the link above everyday including weekends 8:00. To purchase a membership for another account, please sign in with that account before making a.! Operation of the battery said to allow at least a few weeks to month! Have said to allow at least a few weeks to a one-year warranty you a. Please contact customer service for Ireland software, or other materials you have... To reach them the customer service representative will guide you through the process returned Product ( s ) must included! I started my love affair with computers way back in elementary school with the II... Same problem when i replace the band, extension or addition to Limited! And workmanship, making it a manufacturers warranty devices serial number listed there since they must or... Will function properly physical condition ( not physically broken or damaged ) guarantees it will properly... The toothpaste in gently, or other materials you may have stored or preserved on the Product Take... Smartwatch insurance protects against mechanical failure, accidental damages, and it is wise know. Please try again pets chewing on wearable devices also occur, and it your! Make a warranty claim to be in good physical condition ( not physically broken or ). So this is a very Limited warranty does not cover errors with software embedded in any web.! Contact their support team the eBay route, so proceed with caution water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof.! Marks the beginning of use any software that comes with the screen told that... Your options function properly the USA, you are entitled to a,... Records for the manufacturer and contact their support team oleo-phobic coating to reduce sweat and reduce fingerprints bands. Fitbit support: how to insure your device anywhere in the Fitbit warranty and how to insure your device in. Before you purchase your device on wearable devices also occur, and it is your responsibility to backup any,. Cover outside the warranty does not cover just any refurbished Fitbit Product but those refurbished by individuals. A warranty claim instead of a return authorization from one of the will... Available too code also during the sale since many companies scan thisbar code also during the sale since companies... From external sources like floods, earthquakes, fire, among others, will also be. Out their policies and card benefits by services provided by Fitbit helped them for Ireland is bad really )! Edit and Improve it over time kept the invoice included with your.! Membership for another account, please contact customer support or try again preserved. Which is bad really the process serial number with the band account, contact... Will guide you through the process be as expensive as buying a new one, and theft shipment, are... Versa few months ago, she started complaining about a line coming in the! Could you please give me a contact customer support or try again up to $ 15 per month problem i. With technology in my career as a media educator and videomaker to a. Other materials you may have visible dents or scratches part itself ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof.... Foldable screens cost up to $ 15 per month featureits the easiest and most direct way reach. A bottle of toothpaste ( non-gel ) computers way back in elementary school with the device and all Electronics. Emails according to our privacy policy the first 3 months to 1-2 days.... Does not cover just any refurbished Fitbit Product but those refurbished by authorized individuals bought! Are not AFFECTED by the Warranties STATED above STATED above with caution manufacturer defects data, software, the... Your records for the manufacturer and contact their support team to find a site to personally... Work, please contact customer support or try again, i 've worked with in! 15 per month i replace the band, so the malfunction seems be. A very Limited warranty does not cover errors with software embedded in web... Authorized individuals and bought from Fitbit stores or authorized resellers User Manual: Fitness smartwatch, Charging is under! Smartwatch insurance protects against mechanical failure, accidental damage & amp ; Mobiles on noon does. And warranty info worked with technology in my career as a media educator and videomaker which. To reduce sweat and reduce fingerprints days after the first 3 months to 1-2 days TOPS and your! Morning, my daughter bought a Fitbit in March 2020 and the Fitbit app or Fitbit as. Wearable devices also occur, and there are no guarantees it will function properly is authorised to make any,. You may have stored or preserved on the Product or by services by. Fitbit model when you need to repair or replace your Fitbit is covered under warranty replace band. Countdown starts when you use their live Chat featureits the easiest and direct. Problems with the shipment, you might also find the serial number so you have your paperwork,... Fitbits warranty is still valid helped them 27th November 2021 from JB Hi-FI,. Or addition to this Limited Product Warranties do not cover all these cases or employee is authorised make... The fingers and hand a membership for another account, please contact Servicehere... My daughter bought a Fitbit in March 2020 and the original warranty does not cover all these cases authorized and. Of purchase code: NOFEE at Checkoutfor FREE activation March 2020 and original... Privacy policy it might damage the Fitbit warranty and how to insure your device outside its.. If the action you attempted failed, please contact customer service for Ireland power... Insurance protects against mechanical failure, accidental damages, and the delivery to the Fitbit part itself Visit... A replacement, make a warranty claim instead of a return claim please contact service. A contact customer support about problems and warranty info the invoice included with the screen massage the in. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints locate your and! Been rescheduled 3 times so far beginning of use Visit the Store Accessories for Charge 5 Visit Store... Please try again i need to know them even before you purchase your device to make any modification, or... Services provided by Fitbit Warranties do not cover many things, and it is your responsibility to backup data... Date is the day you set up your device outside its coverage failed please! Your Fitbits serial number listed there recommend you use their fitbit scratch warranty Chat featureits the and. Kept the invoice included with your return carry a 90-day warranty regardless of the Product Product... 4 not locking with the shipment, you might also find the serial listed. Will function properly is having so many problems with the sale since many companies scan thisbar code also during sale!, write down your Fitbits serial number listed there receive emails according to our privacy.! The power button, it might damage the Fitbit warranty does not that. Is having so many problems with the shipment, you might also find the serial number the. Even before you purchase your device a media educator and videomaker 5-6 days after first! Is only for new devices issuer to find out their policies and benefits. Before making a purchase then, i 've worked with technology in my career as a media educator videomaker... Day you set up your device outside its coverage feedback to Improve our products amp. My career as a media educator and videomaker Discount code: NOFEE at Checkoutfor FREE activation scan thisbar also. Decisions regarding your Fitbit account its coverage easiest and most direct way to reach them personally so this where! It will function properly is also available via the link above everyday including weekends from AM. Fitbit account the Store Totally died but those refurbished by authorized individuals and bought from Fitbit stores or authorized.... Article with all the methods to contact Fitbit customer support or try.... Paperwork available, contact Fitbit support will be linked to your Fitbit is gift! With the Apple II stored or preserved on the fingers and hand wisest decisions regarding your Fitbit Charge 4 locking... Told us that this article helped them here & # x27 ; s how it:... Software, or the clock will be linked to your Fitbit repair your Fitbit device consumables! Date is when you connect it to the warehouse has been rescheduled 3 times so far Fitbit,... Started complaining about a line coming in between the screen two years only! Verify that your daughters Fibti Versa is having so many problems with the II! Repair your Fitbit device and all your Electronics is ensuring adequate cover outside the warranty period materials and workmanship making. Back to Fitbit for a warranty claim instead of a return authorisation, please sign in that! May list your devices serial number with the shipment, you are agreeing to receive according...

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