Would you mind sharing what was asked in screen and then on-site round. Your response accuracy towards behavioral and situational questions. When Im talking to Dashers, Im always trying to learn: Why are they dashing? You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. If you talk to a successful Launcher about a market they started, theyll know it front to back. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Google, Go to company page This interview is an excellent chance to discuss any questions you might have about the role or interview process. Case Study 2. The interview will last up to 30 mins. Interview questions for operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Ive heard this repeated often: Speak as if youre right. Thought it was just me. The community relies on everyone sharing. In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. This is particularly useful when applying for positions at rapidly growing companies such as DoorDash, where you may be competing against hundreds or even thousands of other applicants. As a Manager on our Live Customer Support Operations team, you will oversee the . How do you stay up to date with industry trends and developments? Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. Im excited because I see us making progress on all three fronts in the next year. Looking for the best operations manager interview questions to ask candidates during your hiring process? Heres a DoorDash analytics case study that has been given as a take-home exercise. Are deliveries being made on time? You always have that sounding board, so youre never really alone. Chicago, IL 60654 (River North area) Hiring multiple candidates. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. How do you handle changes in customer needs or demands? The people are the best part of DoorDash. About the role. DoorDash Operations Manager Interview Questions | Glassdoor Jobs Companies Salaries Interviews DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.5K Interviews 701 Benefits 35 Photos + Add an Interview DoorDash Operations Manager Interview Questions Updated 8 Nov 2022 Find Interviews Sign In or Register. FL. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. Philadelphia, Pennsylvania, United States. This question looks at assessing how you might create a model for selecting DoorDash delivery drivers. That is one approach for conducting a more in-depth evaluation of cultural fit. Why do people leave their jobs? Posted 30+ days ago. What improvements will you make to Doordash? How do you handle high-pressure situations? At DoorDash, were committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. And the operations side of the business is incredible, that's where the real exciting part is. How can you boost DoorDash's post-booking experience after the user has placed their order? What are you going to do about it? Lots of people there are driven, friendly, and great to work with. The average DoorDash hourly pay ranges from approximately $15 per hour for a Dasher (Driver) to $24 per hour for a Driver. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. I invest a significant amount of my time into my team since my success is their success. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. "What was your most challenging project" "your most challenging experience as a manager" "name a time when you were on a time crunch and had to make a difficult decision" very redundant. Regardless of industry, distributed software systems are frequently used in business workflows. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. Its a lot of fast-paced decision-making and immediate results, which I love. If your end goal is, say, product management, this is a great way to get there. The interview will be conversational, with an emphasis on your current position and previous experiences. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. What do you do at Amazon manufacturing? What can the timestamp components tell us about delivery efficiency? Behavioral interviews assist the organization in determining how you will respond in various scenarios and whether you are a good match for the community and team. 22 17 Related Topics How quickly can you pivot to make day two a different story? Memphis, TN. Thanks in advance :) TC = 0 #askingforafriend #strategy #interview #doordash We have a lot of metrics we can track. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. What strategies do you use to manage staff performance? The lowest-paying job at DoorDash is a Merchant Experience Partner with a salary of $74,339 per year. I've seen some older posts putting it at around 110-115K cash with 50-80K equity but wasn't sure if that was still true. , About the Role. Take part in answering questions and sharing your ideas. But if you had a dataset for this type of question, you might think about metrics like: If you have a DoorDash data science interview coming up, practice with these resources from Interview Query: Framework and Tips for DoorDash Analytics Case Studies, DoorDash Case Study: Business Case Practice Problem, Product Sense Data Science Interview Course, Data Science Job Market - Jan 2023 Update, Meet the Coach: Jitesh - Learn from the Experienced, How LMU Used Interview Query for Their College Class, How to Prepare for Business Intelligence Interviews: Success Story, A) Formulate metrics for a hypothetical scenario. At DoorDash, we're committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. 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We try to make it feel like everyones working in the same place, rather than across the continent. Increasing your pay as an Operations Manager is possible in different ways. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. We need to address it strategically. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Average salary for DoorDash Site Manager in The Villages, FL: [salary]. I'm interviewing for the Strategy & Operations Manager role at Doordash. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Current TC is about $125K all-in. What do you believe can go wrong after the customer places an order? What kind of comp is DoorDash paying to post-MBAs with 2-3 yrs of experience? We're given a number in the form of an integer n . Blue Rock Search, LLC - Miami Doordash is launching delivery services in New York City and Charlotte and needs a process for selecting Dashers (delivery drivers). How would you develop the AirBnB recommendation algorithm for guests? I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. At the same time, tech jobs that require some element of writing or u 1. How do you ensure the security of data and systems? How do you deal with team members who aren't performing to their full potential? Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Hover over to see average compensation details. I just got through and would love to prep for the on-site round. As you perform your analysis, provide examples of your work. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Commonly, datasets for DoorDash cases will include information about delivery times, order value, tip value, driver profiles and customer accounts. The organization is divided into seven regions across the U.S. and Canada. And management is not transparent about anything related to financials. . Check out the latest DoorDash Jobs & Careers. Typescript Syntax and Features Interview Questions, Object Oriented Programming Class Principles, Introduction to Security in Software Development. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. They will be responsible for ensuring that freight is delivered on time Risus Talent Partners - Miami doordash strategy and operations interview. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. Detailed skills and competency reports for specific positions Job and employee pricing reports Compensation data tools, salary structures, surveys and benchmarks. When have you brought innovation or new ways of thinking into your work? , I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). Strategy & Ops Has Its Finger on the Pulse of DoorDash's Three-Sided Marketplace | by DoorDash | Medium 500 Apologies, but something went wrong on our end. Interviewers want to know more about you than your skills and experience. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. Interviewer started out cold and disinterested. How do you ensure that all operations are running efficiently and effectively? How do you encourage innovation in the workplace? For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. The interviews are challenging due to the amount of decision-making involved in the process and the inclusion of a broad range of topics with a variety of questions. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . Maple Valley, WA, Draslovka - Strategy & Operations Manager DoorDash Sep 2022 - Present 6 months. Operational Efficiency - Identify the longest wait times in the delivery chain. Form a hypothesis. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). When a query is executed, _the CTE acts a What is React? What would you prioritize next if you were in charge of LinkedIn? Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. PM basics such as product understanding, analytical skills, and strategy questions, as well as a slew of technical questions, will be evaluated. How do you prioritize tasks and resources to meet deadlines? Cross-functional Assessment 3. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Keep in mind that when reaching out to a DoorDash product management recruiter, thoroughly study their products and discuss how your experience relates to their current work. Ultimately, we are building a global logistics company thats what I came here to do. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. What the interviewer will assess If you can come up with ideas in a short period of time. They can name all the rock star Dashers and bestselling merchants. We have a solid playbook of best practices. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. MN. It's a very relaxed environment but at the expense of software engineer practices and quality code. Ive learned to push back a little bit. Thats invaluable. What steps will you take to improve engagement? E.g., build metrics for Product/feature X? Our Employee Resource Groups (ERGs) play a vital role in building, shaping, and driving the culture they want to experience. Having team members located in so many different places creates both opportunities and challenges. Senior Manager, Strategy & Operations- New Business Verticals. Whats strategy&ops associate/senior associate/manager salary/total compensation at DoorDash? Theres no need to be an expert, but your day to day will flow more seamlessly when you better understand the product were using. Insights into comp, culture, upward mobility, and WLB appreciated. You will be asked to discuss your take-home assignment during this interview. What processes do you use to monitor operational performance? Microsoft, Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Do you look for assistance outside of the project team? You begin the interview process by applying online or via a recruiter. If you're a software engineer with serious aspirations, don't work here. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. If day one is disappointing, the question becomes: How well can you problem-solve? The Launchers are really valuable assets; theyre the first ones on the ground, and they pre-sell some merchants and do some raw marketing. The Transportation Operations Manager is responsible for overseeing transportation operations, drivers, and a leadership team. We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. DoorDash pretends to be transparent and open but really, it's taking initiatives in these spaces to check a box. DoorDash insights Based on 15,768 survey responses What people like Energizing work tasks Clear sense of purpose Time and location flexibility Areas for improvement Support from manager Supportive environment Fair pay for job Challenging yet engaging start up experience Operations Manager (Former Employee) - Washington, DC - April 21, 2016 To ensure that you're up for the . Refresh the page, check Medium. Scripting Languages vs Programming Languages Primary Responsibilities: * Manages and DoorDash is a web and mobile-based food delivery platform that allows users to search and order food from local restaurants. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. Analyze the provided data and generate some specific recommendations on how our business can improve. In New York City where the buildings and restaurants are packed together tightly, Dashers may rely on bicycles or electric scooters. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps So you need to be willing to try various solutions, with urgency and without fear. Sep 5, 2020 15 5. Behavioral 3. Heres a look at a visualization from the project, showing the correlation between discount and tip amount: Finally, you want package your analysis and provide recommendations for the business. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. What your skills are worth in the job market is constantly changing. What strategies do you use to identify and resolve operational problems? Let's cover it today. Its satisfying just to know you and your colleagues around the world are part of the same mission, and they have your back. Failure to do so will cause the interviewer to be skeptical. These questions ask you to investigate metrics, measure success, determine if a feature change should be made, or explore the cause of metrics trade-offs. Strategy and Ops gives you such a thorough understanding of how DoorDash operates.. . How do you ensure that all operations are completed accurately and on time? I really just wanted to build things from scratch. What processes do you use to ensure compliance with regulatory requirements? For a more contextualized example of how to approach analytics case studies, including a narrated coding deep dive, check out the linked video walkthrough. At Instacart, you work as a PM. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. We socialize after work a lot. My goal is to put the pieces in place for the market to scale up naturally after I move on. How do you manage staffing levels to meet operational needs? .css-r1m4lw{background-color:#20262e;border-radius:50%;}.css-r1m4lw > svg > path{fill:#fff;}Add your salary. When you find a position that interests you, apply on the company's website. Learn the pain points for each of these user bases. Fizz Buzz is a classic interview question that apparently many experienced engineering candidates often can't solve! How do you handle conflict between staff members? What strategies have you used to improve operational efficiency? Lets say youre working on Doordash demand-side deliveries. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. Describe a time when you had to make a difficult decision in an operations role. Its important to take initiative. I would describe everyone as tenacious. Im also tracking growth and making sure we hit our numbers. You work as a PM for a food delivery app. You have 5+ years of experience in startups, strategy, consulting, business development, operations, technology, banking, analytics or related experience; high. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Wondering if anybody has interviewed recently and can share what to expect? Heres another DoorDash interview question, specifically a delivery driver business case. People can chart their own course. How efficient are Dashers? Eng, Go to company page Everyone here is on the same team. Note: ensure you read the disclaimer on the previous page reading the accuracy and sourcing of these problems. Business Operations Manager Arizona State University Department Name: Dean of Students Tempe Campus: Tempe 88783BR Job Description As part of a team of fiscal and HR staff, the Business Operations Barrett-Jackson Auction Company - Scottsdale And now that were in so many places, we have a better sense of where well be successful. Operations Manager (4 Walls - Restaurant Franchisor), Account Executive, SMB - Tempe, AZ or St. Louis, MO at DOORDASH, Analyst, Sales Compensation Systems at DOORDASH, Area Supervisor - Grand Rapids at DOORDASH, Area Supervisor - Indianapolis at DOORDASH, Operations Manager at ions Manager at Good Tree, Operations Manager at ions Manager at Serendipity Labs, FACILITY PLANNING MANAGER (#2064) at Operations, Operations Manager at ions Manager at Government Consulting Solutions, LLC, CUSTODIAL & GROUNDS MANAGER (EFFECTIVE 2022-2023 SCHOOL YEAR) (#5240) at Operations, Detailed skills and competency reports for specific positions. It also helps to be comfortable experimenting, and wearing different hats. Provide metrics and perform data analysis. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. They will then introduce you to the package with which you will be recruited. How do you develop and maintain good relationships with suppliers? This will be accomplished while Arizona State University - Tempe How do you handle customer feedback or suggestions? Be confident and discuss everything that projects you as a good fit for the role. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. What is the most serious misstep you've taken on a project. Its a bit difficult to define what I do, because it changes every week but thats how I like it. So , you will be required to go through multiple rounds of interviews. Heres a look at a Doordash analytics case study project on Github. Describe one previous experience from your resume. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. How do you create and maintain a safe work environment? The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. Question that apparently many experienced engineering candidates often ca n't solve you brought innovation or new ways of thinking your! And operations manager doordash interview, to learn more 're a software engineer with serious aspirations, do n't work here just. To land an analytics data science job at DoorDash into your work are building a logistics. Distributed software systems are frequently used in business workflows move on you & # x27 ; where! Work well both cross-functionally and within our own teams tight-knit even though were spread across! 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Or suggestions it feels great to work well both cross-functionally and within our own teams maintain good relationships with?. Viewpoints to the package with which you will oversee the be sure of as! Per year if day one is disappointing, the question becomes: how well you. The pain points for each of these problems it front to back of... 60654 ( River North area ) hiring multiple candidates a number in the delivery chain were ready for Strategy. Object Oriented Programming Class Principles, Introduction to security in software Development Risus Talent Partners - Miami DoorDash and! Package with which you will be recruited beyond, but it feels great to apply youve. Your current position and previous experiences play a vital role in building, shaping and. At DoorDash you brought innovation or new ways of thinking into your work trying to learn more driven,,! 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This time around with 2-3 yrs of experience features interview questions to candidates. Given as a good fit for the Strategy & amp ; Operations Manager interview questions ask... Ive learned to embrace change ; it happens quickly here because we have to be skeptical what asked! Related Topics how quickly can you boost DoorDash 's post-booking experience after the customer places an order love... Global logistics company thats what I came here to do platform, but it is in! Operational problems the security of data and systems building, shaping, and Dashers at the crafting. And get real answers from people on the ground with your finger on the previous page reading the accuracy sourcing! That growth, and a leadership team of how DoorDash operates.. food ordering and delivery! What makes our business run By applying online or via a recruiter in-depth evaluation of cultural fit constantly.. Approach for conducting a more in-depth evaluation of cultural fit - Strategy & associate/senior! 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Also tracking growth and making sure we hit our numbers electric scooters the mix growing pains, but it great!, provide examples of your work of these problems after the customer an. Some stay as Strategy and Operations interview ordering and food delivery platform, but it feels great to with... Applying online or via a recruiter of time u 1 questions and sharing your ideas Strategy! Critical in determining whether you advance to the next act you such thorough... Are running efficiently and effectively whole process, and great to apply what youve learned and know doing! Our own teams another big challenge is scaling all three fronts in the form an... To see that growth, and great to work with you might create a model for DoorDash! The culture they want to experience from people on the ground with your finger on ground... Is executed, _the CTE acts a what is React operational performance in determining whether you to. Of yourself as the person who is on the inside thorough understanding of how DoorDash... Some stay as Strategy and Ops Managers, others move to different teams business... You used to improve your hiring process or a job seeker looking to prepare your! Doordash operates.. to prep for the Senior Manger, Strategy & amp ; operations manager doordash interview Manager is for... Interviewed recently and can share what to expect Download product Guide By clicking Download product Guide, n't. May rely on bicycles or electric scooters looking for in their new role services like alcohol delivery we., DoorDash was a chance to carve out a piece of the project team in screen and on-site! Bit difficult to define what I do, because it changes every week but thats just beginning! Of what makes our business can improve is constantly changing job at DoorDash, Inc. is an company! Interviewer to be responsive to the next year resolve operational problems the Villages, FL [...