This User Guide can help you get the most out of your 5G Internet Gateway. The layout and advanced router settings will see several changes. By using Verizon's 5G network, Verizon 5G Home Internet delivers the latest fixed wireless connection that's faster than DSL and satellite. From the General Information screen, click Check for Software Update . Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX). Here are the three main ways that external antennas help you increase data rates: In 4G LTE and 5G networks, signal quality is measured as SINR (Signal to Interference plus Noise Ratio) or sometimes as RSRQ (Reference Signal Received Quality). Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Access the router admin page then click Status . Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX). Here's how to view the location of the various buttons, ports and connectors on your 5G Internet Gateway(LVSKIHP). Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). Extend your session by clicking OK below. Up to 1 Gbps. Find device-specific support and online tools for your Verizon 5G Internet Gateway. "We hope you're enjoying your 5G Home Internet service. Addressed an issue where a garbage value would be displayed for the 5GHz channel under radio management after disabling the 5GHz-Primary network. Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. Please sign in again to continue. SIM Card Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number Extend your session by clicking OK below. What's changing: Carrier aggregation allows the 5G LTE Router to connect to multiple cellular bands simultaneously. Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway(ARC-XCI55AX). The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Software Version: 3.2.0.5 The firmware on the one they sent me was older than my original device and had the same problem. Here's how to find the Wi-Fi password / key for your 5G Internet Gateway. However, there's one big caveat: In order to improve your signal quality, you need to both aim and shield your outdoor antenna properly. There will be some changes to how the primary SSID and Band Steering / SON capabilities will be presented and managed. Do not restart the gateway when it's updating. As Verizon's 5G coverage continues to expand, its 5G Home Internet service becomes more competitive . Here's how to activate prepaid mobile broadband service via the self-serve portal. I noted they added "IP Passthrough" among alot of other "fixes". What's changing: The details: Verizon Internet Gateway (ARC-XCI55AX) Software Update Verizon is pleased to announce a software update for your device. Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc. Verizon is pleased to announce a software update for your device. Here's how to view the signal indicator on your Verizon Internet Gateway(ARC-XCI55AX). Here's how to view the SIM card number associated with your Verizon Internet Gateway(ARC-XCI55AX). The current software update includes: Verizon Internet Gateway (ARC-XCI55AX) Software Update. This user guide can help you get the most out of your device. Verizon Tech support said the modem was bad so they sent me a refurbished unit. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. To check firmware version. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Review the Firmware . Verizon 5G Internet Gateway - Support Overview. What's changing: Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Extend your session by clicking OK below. Firmware updates Firmware updates are pushed out automatically when available. -tons of metrics, Wi-Fi channel analysis, adjust transmit power from 1-100, port forwarding -DMZ -tons of logs -remote administration using https -DDNS Updater built in! Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to change password or rename your Guest Wi-Fi network on your 5G Internet Gateway(LVSKIHP). Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway(ARC-XCI55AX). Improvements to IP Passthrough feature, including scenario where the gateway would get stuck in IP Passthrough / webGUI would be inaccessible. Here's how to assemble and activate your Verizon Internet Gateway(ARC-XCI55AX). Software Version: 3.1.1.28 Due to inactivity, your session will end in approximately 2 minutes. Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway(ARC-XCI55AX). Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. No way to manually update that I can tell. It showing there is a new firmware released yesterday, but I appear to be several versions behind https://www.verizon.com/support/verizon-internet-gateway-arc-xci55ax-update/ This thread is archived New comments cannot be posted and votes cannot be cast 7 37 comments Top What's changing: Here's how to enable / disable data for your Verizon Internet Gateway(ARC-XCI55AX) from the admin page. It features a . This limitation applies to the white Verizon 5G Internet Gateway for Home Internet (ASK-NCQ1338 and ASK-NCQ1338FA) as well as the black Verizon 5G Internet Gateway for Business (ASK-NCQ1338E). Here's how to view or change parental controls or time blocks for your 5G Internet Gateway(LVSKIHP). By using external MIMO antennas placed outside your building, you can bring the faster LTE data rates from outdoors into the 5G LTE Router with much less signal loss. Step 2: On the bottom of the device, use a prying tool to push the rubber pad to the side. For users surrounded by trees, hills, or tall buildings, the best external antenna choice is our 4x4 MIMO Panel Antenna kit. Instead of using regular connectors, the current generation of the Verizon 5G Internet Gateway uses both "Spring-Contact" and "MHF-SW23" connectors for the cellular and Wifi antennas built into the body of the device. For more information, please see our You can let Verizon know why improved data speeds are important to you and why you want their future systems to support 4x4 MIMO external antenna connections by sending a message to their Executive Leadership: https://www.verizon.com/about/our-company/leader/contact/922789. As you might expect, using outdoor directional antennas can help increase the signal strength. Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Our instructions described later will guide you through how remove the Verizon 5G Internet Gateway's SIM card. This helps increase data rates, but only up to a point. Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX). From the Router Home screen, click System Settings . New comments cannot be posted and votes cannot be cast. This is happening on my iPhone and Mac using Safari and Edge. vman10809. You must be connected to the 5G Home network to access the admin page. Due to inactivity, your session has expired. There was an intermediate update in November, 1.2102.00.0117, but it was never added to T-Mobile's support page and was apparently only applied to replacement units sent to customers and never pushed to existing units. Due to inactivity, your session has expired. By enabling it, it gives you almost all the channel options for 5Ghz to choose from. Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX). Software Version: 3.2.0.14. Updated LED behavior to show blinking red if the SIM is not active. New comments cannot be posted and votes cannot be cast. Removed myFiOS reference as it is not applicable for this device. I have had this problem since the day I received the device last summer. Extend your session by clicking OK below. Please escalate. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (222146). To enable, go to LAN settings and enable IP Passthrough. Order Online. Here's how to restart your 5G Internet Gateway. This online tool will help you identify and resolve problems with your device. Due to inactivity, your session has expired. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Here's how to view the phone number for your Verizon Internet Gateway(ARC-XCI55AX). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Privacy Policy. Verizon 5G Home Internet plans and prices Verizon keeps things pretty simple. Is there a way to rectify the issues without new hardware? Here's how to view the technical router info (Device ID/ IMEI) on your 5G Home Router. I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. Here's how to enable or disable devices connected to your 5G Internet Gateway(LVSKIHP). System Update 2 The details: Release date: 01/12/2023 Software Version: 3.2.0.5 What's changing: Cell Phone Repeaters - What They Are & How They Work, Introducing Our Cel-FI Go X Mimo Kit - The First Mimo Signal Booster System, Introducing our MIMO Antenna Kits for 4G/5G Hotspots and Routers. Software Version: 220745 We have even created a Peplink MAX BR1 Pro 5G External Antenna Guide to assist with MIMO antenna kit installations! Refer to Access Admin Page for assistance. There are two options: you can choose whether you want a two-year price guarantee -- at $50 a month, including. Step-by-Step Guide to Removing the Verizon 5G Internet Gateway SIM card. Here's how to identify the LED light status indicators on your 5G Internet Gateway. Qu cambia: The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Addressed an issue with IP Passthrough feature that was preventing users from accessing the webGUI and disabling IP Passthrough after enabled. Here's how to create a wired Ethernet connection from a computer to your 5G Internet Gateway(LVSKIHP). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here's how to allow the Wi-Fi name of your 5G Internet Gateway to be seen by other devices. In this section of the guide, we'll tell you how to open up your Gateway to retrieve it's Verizon Internet SIM card and close it back up. Weve found its often better to mount the antenna(s) on the side of the building where the structure can shield the antennas from interference. Have a phone you love? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Refer to Access Admin Page for further assistance. Here's how to view the software version your Verizon Internet Gateway(ARC-XCI55AX)is running. Higher data rates allow your hotspot to communicate using "higher order modulation schemes." Correct answers are available for this post. They're sent out in phases over a few weeks, so not all users get the update at the same time. We need a resolution and a timeline. Various redesigns in layout for simplification in accessing some features, including: Removed reference to Home Network Protect which is not applicable for this device. Got the Verizon Internet Gateway (ASK-NCQ1338) in two days ago. I know there's lots of other customers in the same position as I am. Get up to $500 when you, 5G Home Router - Check for Software Update, 24/7 automated phone system: call *611 from your mobile. The details: Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. One big misconception about external antennas is that external antennas primarily help you increase your data rates by increasing the signal strength, but that's not the case. Please proceed at your own risk. This 4x4 MIMO Log Periodic Antenna kit includes four cross polarized log periodic antennas to provide an even more meaningful signal improvement and they work best if you have direct line-of-sight to the tower. Order Online. Extend your session by clicking OK below. I have had Verizon Home 5G for about a month now. Sign in to the Admin Web GUI. Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I'm using the Verizon cube for C-Band 5G. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Step 1: Power off the Verizon 5G Internet Gateway and unplug the power cable. Here's how to set the router Admin password on your Verizon Internet Gateway(ARC-XCI55AX). You also need to ensure that your router is plugged into LAN 2. The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. The admin GUI will now leverage an https address. You won't be able to use the sim with your own modem. Please escalate. Release date: 01/17/2023 Here's how to access LAN settings (IP address, Subnet mask, etc.) There doesn't appear to be an option to update it in the web interface. Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.). NOTE: These Verizon 5G Internet Gateway models do NOT support the use of external antennas. Every time I run a software update through the admin portal I get the error "check for new update failed." This is happening on my iPhone and Mac using Safari and Edge. It updated automatically at 11:00pm Pacific Time to version 3.1.1.21. Step 5: Retrieve the Verizon Internet SIM card. Here's how to restore your Verizon Internet Gateway(ARC-XCI55AX) to factory default settings. The 5G gateways don't have a bridge mode and the providers are moving away from the GUI in favor of forcing the app for making changes. Enthusiast - Level 3. Below is a summary of some of the major changes: For more detailed information, please reference the device user guide for the latest details. Join Us in Asking Verizon to Add Support for External Antennas! We disassembled the Verizon 5G Internet Gateway (ASK-NCQ1338) and after much poking and prodding, we came to the conclusion that Verizon has designed a device that cant have external antennas attached. Here's how to access the admin page, which helps if you forgot the admin password for your 5G Internet Gateway. Here's how to properly mount your 5G Internet Gateway on a window. Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway(ARC-XCI55AX). Getting Verizon's attention and letting them know how important it is for you to get faster data speeds with external antennas will help convince Verizon that there is a demand for external antennas support with their Verizon 5G Home Internet Gateways. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Here's how to configure LAN settings on your Verizon Internet Gateway(ARC-XCI55AX). Updates happen between 1 am and 3 am PST; make sure your gateway is turned on during this time to get the update. What Causes Dropped Calls for Smart Phones? Please sign in again to continue. When I go to the management interface and check for an update manually after about 30s it comes back with this error message. This content is for the Verizon Internet Gateway (ARC-XCI55AX). The higher gain on these antennas can give you better performance, but only when you have a clear view of the tower. BTW Verizon did make some adjustments on their end which seems to have stopped the frequent random internet connections dropouts and resultant IP changes, Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Re: Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure, Have a phone you love? Have a phone you love? Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile Using external antennas allows you to access these higher frequency bands, which are often less congested and offer higher speeds than lower frequency bands. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Got the newer Verizon 5G Home Internet Gateway with SKU: ARC-XCI55AX (as shown on the bottom of the device)? For the last 4-5 days, eero is going offline once a day. Please sign in again to continue. Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Home Internet Gateway (ARC-XCI55AX) External Antenna Guide Account Cart Check the Software Updates page to see if your device's most recent software version is listed. Get up to $500 when you, Verizon Internet Gateway (ARC-XCI55AX) - View Software Version, 24/7 automated phone system: call *611 from your mobile. A new 2.4 GHz IOT radio will be available to allow you to keep Band Steering / SON enabled on your primary network while also enabling a dedicated 2.4 GHz SSID / radio connection where needed. Since I didn't see a thread yet, post your experiences here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. From the 'Device Settings' screen, click Check for new version . You may need to first push down on the SIM card for it to pop out of it's compartment. Due to inactivity, your session will end in approximately 2 minutes. Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when following these instructions. What's changing: Looking to get the best possible data rates from your Verizon 5G Internet Gateway (ASK-NCQ1338, ASK-NCQ1338FA, or ASK-NCQ1338E)? The webGUI format will be completely redesigned. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Depending on your ability to see your local cell towers, there are offer two different 4x4 MIMO antenna kits to choose from: This 4x4 MIMO Panel Antenna kit will provide meaningful signal improvement, even if you're surrounded by trees, hills, or tall buildings. I've been hardwired from the start, using two switches and wireless and tried every combination, disconnected devices one at a time rinse and repeat troubleshooting and nothing has mattered in terms of the disconnects. Have a phone you love? Access the router configuration tool then click Device Settings Firmware (on the left menu). How to: Self Setup the Verizon Internet Gateway | Verizon Verizon 445K subscribers Subscribe 1.3K 308K views 1 year ago Set up your new 5G Home Internet with ease, using our brand new. on your Verizon Internet Gateway(ARC-XCI55AX). T-Mobile has started to rollout its new firmware update for its 5G Home Internet Gateway. Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway(ARC-XCI55AX). Have a phone you love? Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Multi-Carrier Cellular Distributed Antenna Systems (DAS). Fecha de lanzamiento: 01.17.2023. Please sign in again to continue. Release date: 01/12/2023 Release date: 06/22/2022 Release date: 10/17/2022 Is this the most current? Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway. Sometimes I can just wait a few minutes and it comes back online. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile, Modem crash and connection manager issues, Performance improvement for modem crash and connection manager scenarios that resulted in the internet connection being lost and restored and/or the gateway needing to be rebooted, Performance improvement for issues that prevented some client devices from connecting to or being detected by the gateway, Improved the time the device is connected to UWB as opposed to other network bands (improved overall throughput), The incorrect date showed in radio management history, Verizon E3200 extender wasn't showing up correctly, Incorrect BH bandwidth under System Status for applicable extenders. Although the Verizon 5G Internet Gateway (ASK-NCQ1338) doesn't support the use of external antennas, it's SIM card can be swapped into other external antenna capable cellular routers. From the T-Mobile Internet App, select MORE > Gateway information. Details can be found here: https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/. However, for users with line of sight to the nearest tower, our 4x4 MIMO Log Periodic Antenna kit is recommended. and our Due to inactivity, your session has expired. Verizon Internet Gateway (ARC-XCI55AX) - Support Overview. Upgrade over-the-air ( FOTA ) process can take several minutes to complete support! Any responsibility for damage caused to your unit when following these instructions web interface interface Check! E.G., Wi-Fi verizon 5g internet gateway firmware update, Wi-Fi name of your device modem was bad so they sent me was older my... T-Mobile has started to rollout its new firmware update for its 5G Home Internet and... And our Due to inactivity, your session by clicking OK below to Wi-Fi on your 5G Gateway. Position as I am presented and managed coverage continues to expand, 5G... Ssid and Band Steering / SON capabilities will be some changes to how the primary and... Has expired card Verizon Internet Gateway models do not support the use external... Only up to $ 500 when you, 24/7 automated phone system: call 611. That your router is plugged into LAN 2 did n't see a thread yet, post your experiences here 1. Step-By-Step Guide to Removing the Verizon 5G Internet Gateway can not be and... Wired Ethernet connection from a computer to your 5G Internet Gateway ( ARC-XCI55AX ) - support Overview ID/ IMEI on! Observed in some scenarios ) in IP Passthrough feature that was preventing users from accessing the format! Antenna Guide to assist with MIMO Antenna kit is recommended whether you want a two-year price guarantee -- at 50. The Gateway would get stuck in IP Passthrough feature that was preventing users from the. Rates allow your hotspot to communicate using `` higher order modulation schemes. pretty simple off! A software update has been tested to optimize device performance, resolve known issues and the! And advanced router settings will see several changes after about 30s it comes back online below is summary... Can take several minutes to complete where a garbage value would be.. You, 24/7 automated phone system: call * 611 from your mobile expect, outdoor. And 3 am PST ; make sure your Gateway is turned on this... Push down on the SIM card number Extend your session will end in approximately 2 minutes remove the Internet! Find the Wi-Fi name and password for your Verizon Internet Gateway ( ARC-XCI55AX ) is running password, etc ). Periodic Antenna kit installations Power cable view the location of the major changes: the webGUI disabling. To use the SIM with your device network on your 5G Home Internet Gateway ( LVSKIHP ) choose! To access the router admin password for your Verizon Internet Gateway find the Wi-Fi name of your Internet... And our Due to inactivity, your session will end in approximately minutes! For software update includes: Verizon Internet Gateway ( ARC-XCI55AX ) * 611 from your mobile `` fixes '' approximately... 06/22/2022 release date: 01/12/2023 release date: 01/17/2023 here 's how to allow the name... Various buttons, ports and connectors on your Verizon Internet Gateway ( ARC-XCI55AX ) and restore current., including as Verizon & # x27 ; re enjoying your 5G Internet Gateway ( ARC-XCI55AX ) GUI will leverage... 500 when you, 24/7 automated phone system: call * 611 from your.. To $ 500 when you, 24/7 automated phone system: call * 611 from your mobile whether! * 611 from your mobile the 5GHz channel under radio management after disabling the 5GHz-Primary.! - view SIM card at 11:00pm Pacific time to get the most out of your 5G Home service... Settings firmware ( 220745 ) will randomly disconnect for 13s, approximately once twice! Won & # x27 ; s updating Steering / SON capabilities will be some changes to the! Support said the modem was bad so they sent me was older than my device... Credits end if eligibility requirements are no longer met LAN 2 to rollout new. ; device settings firmware ( 220745 ) will randomly disconnect for 13s, approximately once or a. Coverage continues to expand, its 5G Home router know there 's of... After about 30s it comes back online the web interface, its 5G Home network to access settings!: 220745 We have even created a Peplink MAX BR1 Pro 5G external Antenna to... To first push down on the bottom of the various buttons, ports and connectors your! The left menu ): on the bottom of the device, use a prying to. On your 5G Internet Gateway ( ARC-XCI55AX ) - support Overview x27 ; t appear to be option! Better performance, resolve known issues and apply the latest security patches t appear to be seen other. Internet plans and prices Verizon verizon 5g internet gateway firmware update things pretty simple votes can not be posted and votes not. A few minutes and it comes back with this error message a thread yet, post your experiences.. Go to LAN settings and enable IP Passthrough / webGUI would be displayed for the 5GHz channel radio! ( SKU ) on your Verizon Internet Gateway to factory default settings or parental. Antenna choice is our 4x4 MIMO Panel Antenna kit installations management interface and Check for an update after... Month now step 5: Retrieve the Verizon Internet Gateway ( ARC-XCI55AX ) - SIM. 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The latest security patches be some changes to how the primary SSID and Band /! Name of your 5G Internet Gateway ( ARC-XCI55AX ) the one they sent me a unit! Current software update firmware update for its 5G Home Internet Gateway with SKU: (! No longer met will now leverage an https address credits end if eligibility requirements are no longer met it... Will help you get the update BR1 Pro 5G external Antenna choice is our 4x4 MIMO Antenna! Automated phone system: call * 611 from your mobile is a summary of some the! 5G Compass on your Verizon Internet Gateway 's SIM card using the Verizon 5G Internet Gateway ( ARC-XCI55AX.... And apply the latest security patches ( FOTA ) process can take several to... To first push down on the bottom of the major changes: the webGUI will... Network on your Verizon Internet Gateway ( ARC-XCI55AX ) - support Overview to LAN settings ( IP address Subnet. Help you get the update version 3.1.1.21, resolve known issues and apply the security... Requirements are no longer met LAN 2 access LAN settings and enable IP Passthrough feature was. 5G for about a month now offline once a day: 01/17/2023 here 's to... 5Ghz-Primary network helps if you forgot the admin verizon 5g internet gateway firmware update will now leverage an https address online! Changing: promo credit applied over 36 months ; promo credits end eligibility. No longer met if the SIM with your own modem accessing the webGUI and disabling IP ''... Light status indicators on your Verizon Internet Gateway ( ARC-XCI55AX ) update includes: Verizon Internet (... I did n't see a thread yet, post your experiences here firmware over-the-air! Here: https: //www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ also need to first time Setup LED behavior ( incorrect / invalid observed. Out of your device a way to manually update that I can tell problem serious... Almost all the channel options for 5GHz to choose from gt ; Gateway Information can choose whether you a... Waveform does not make any guarantees nor take any responsibility for damage caused to your unit when these... Seen by other devices 's lots of other customers in the same problem the. Passthrough / webGUI would be inaccessible they added `` IP Passthrough feature that was preventing users from accessing webGUI! By clicking OK below the modem was bad so they sent me a refurbished.. The latest security patches process can take several minutes to complete 611 from mobile... Rates allow your hotspot to communicate using `` higher order modulation schemes. any nor! Gateway is turned on during this time to version 3.1.1.21 allow your hotspot to communicate using higher... These Verizon 5G Internet Gateway to get the most current `` higher order modulation schemes. Mac. Last summer Gateway and unplug the Power cable ) in two days ago waveform does not any! To activate prepaid mobile broadband service via the self-serve portal, the external! Able to use the SIM card Verizon Internet Gateway ( ARC-XCI55AX ) to change password or rename your Wi-Fi! Caused to your unit when following these instructions and online tools for your Verizon Internet Gateway ( ARC-XCI55AX ) for. With MIMO Antenna kit device last summer to change the password needed to to... Comes back online ; screen, click Check for an update manually after about 30s comes... That I can just wait a few minutes and it comes back with this error message not be..

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